Jacques R. Antoine
Miami,USA
Summary
Dynamic Operation Manager with extensive experience at WM Of Miami Dade County, skilled in enforcing DOT regulations and enhancing productivity. Proven track record in creative problem solving and team development, driving employee engagement and operational excellence in high-pressure environments. Proficient in tracking software and Microsoft Office, ensuring seamless operations.
Overview
25
25
years of professional experience
Work History
Operation / Route Manager
WM Of Miami Dade County
Miami, FL
04.2022 - Current
- Schedule and dispatch crews
- Field behavioral observations, BBS
- Conduct safety meeting- Trilingual
- Enforce Accountability
- Interviewing, translating, and Hiring
- Promote Employees Engagement
- Remap, Balance routes for Safety and Productivity
- Help Train and develop new drivers/OMs.
- Prompt response to customer service complaints
- Ambassador to Franchise contracts officials
Operation / Route Manager
Waste-Pro USA
West Palm Beach, FL
11.2019 - 12.2021
Operation / Route Manager
Republic Services
West Palm Beach, FL
10.2017 - 11.2019
Executive Steward
Seminole Hotel and Casino
Immokalee, FL
06.2016 - 10.2017
- Trained the stewarding staff on both administrative and operational aspect of the job
- Implement new cleaning and sanitation standards
- Enforce accountability and increase productivities
- Hired the right candidates
- Four Diamond Resort, over 130,000 sq. feet of banquet and meeting space and six restaurants and bars -- Over 70 team members and 4 supervisors, and 2 assistant Executive Steward – 24hours operation
Stewarding Manager
Diplomat Resorts & SPA
Hollywood, FL
12.2010 - 03.2016
- Coordinated, directed all work assignments to ensure organization, sanitation, cleanliness
- Inventory and control of all F&B equipment
- Controlled cost of operations
- Implement and enforce all health and safety standards consistent with health department compliances.
- Scheduled, developed and trained of all stewarding employees including Supervisors
- Reduced expenses, minimized wastes, and maximized productivities
- Four Diamond Resort, over 209,000 sq. feet of banquet and meeting space and six restaurants and bars -- Over 100 team members and 8 supervisors – 24hours operation – Collective Bargaining Hotel
Executive Steward – Task Force
Hilton Riverside
New Orleans, LA
09.2015 - 12.2015
Executive Steward – Task Force
Sheraton Hotels and Resorts
New Orleans, LA
08.2013 - 08.2015
- Worked on special assignment with cooperate Task Force team at opening new luxury Hotels across the nation.
- Retrain and develop new and existing employees
- Restructure and implement new policies.
Area Manager/Technician
Central Parking System
Miami, FL
01.2001 - 12.2010
- Manage the daily operations of 5 parking lots and garages.
- Installed, maintained, and repaired all equipment.
- Removing funds out of pay stations, making bank deposits, report daily activities.
- Resolve client and customer disputes
- Scheduled according to business forecast
- Controlled inventory as budgeted
Education
Civil Engineering -
Florida International University
FL12.2025
A.A. - Engineering Civil
Miami Dade College
FL05.2008
Skills
- Knowledge of DOT regulations
- Tracking software proficiency
- Smith System and SAFETY certification
- Microsoft Office expertise
- Profit and loss analysis
- Knowledge of OSHA regulations
- Creative problem solving
- Interpersonal skills
Accomplishments
- Increased Starwood employee engagement from 81% to 96%, Westin Diplomat Hotel
- Complemented for outstanding customer service skill, Hyatt Regency Coral Cables
- Exceeded operating profit from P&L, Central Parking System
- Gold Star awarded for consistent control of labor cost and increase of productivity, Diplomat
- Passed Health inspection with score of 98.5% or better, Hilton Riverside, Diplomat Resort
- Nominated manager of quarter award twice in a year, Westin Diplomat Hotel
- Helped Reduce turnover at Republic Services and Waste-Pro
- Operation Manager winner of third quarter (Q3), 2025
References
Available upon request
Certifications Training
- Smith System- (Drive Different, Save Lives)
- Florida Food Handler, 06/01/17, Responsible Vendors Inc.
- Food Protection Manager, 10/01/17, Serve Safe National Restaurant Association
- First Aid CPR AED, American Heart Association Heart Saver
- Private Security certificate, 02/01/02, School of Justice and Safety Administration, Miami Dade College
- Associate in Art degree
Timeline
Operation / Route Manager
WM Of Miami Dade County
04.2022 - Current
Operation / Route Manager
Waste-Pro USA
11.2019 - 12.2021
Operation / Route Manager
Republic Services
10.2017 - 11.2019
Executive Steward
Seminole Hotel and Casino
06.2016 - 10.2017
Executive Steward – Task Force
Hilton Riverside
09.2015 - 12.2015
Executive Steward – Task Force
Sheraton Hotels and Resorts
08.2013 - 08.2015
Stewarding Manager
Diplomat Resorts & SPA
12.2010 - 03.2016
Area Manager/Technician
Central Parking System
01.2001 - 12.2010
Civil Engineering -
Florida International University
A.A. - Engineering Civil
Miami Dade College