Jacques Siewe
Lanham
Summary
Experienced with troubleshooting and resolving technical issues promptly. Utilizes strong communication and problem-solving skills to effectively assist users and ensure optimal system performance. Knowledge of various hardware and software platforms, providing comprehensive support and technical guidance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technician
EIT Help Desk
College park, MD
04.2025 - Current
- Create, update, and manage IT support tickets, ensuring timely resolution of user concerns.
- Record all issues, solutions, and customer interactions in a detailed manner for future reference and trend analysis.
- Install, configure, and upgrade new hardware and software systems as needed onto university owned systems and hardware.
Camp Counselor
YMCA Ayrlawn
Bethesda, Maryland
06.2024 - 08.2024
- Planned team sports, games and crafts events to entertain campers.
- Supervised campers, creating positive and nurturing camp experiences for individual participants.
- Kept activity records to meet camp safety and incident reporting requirements.
- Observed health, safety and childcare rules and regulations at campsites to minimize safety hazards.
Crew Member
Chipotle
Bowie, MD
02.2023 - 05.2023
- Greeted customers to take food orders and provide menu information.
- Adapted to restaurant operational needs at peak times.
- Cleaned food preparation areas, equipment and work surfaces to verify safe and sanitary food-handling practices.
- Served food quickly and accurately for positive guest experience.
- Maintained impeccable uniform, hygiene and presentation.
- Kept fast pace in cook-to-order food production environment.
Education
High School Diploma -
Duval High School
Lanham, MD05-2024
Skills
- To understand and patiently assist users
- Proficiency in Windows
- Customer service excellence
- Ability to diagnose, troubleshoot, and repair computer hardware and software issues
- Attention to detail
- Knowledge of network protocols, configuration, and troubleshooting
- Printer setup
- Software installation
- Hardware repair
- IT documentation
- Network connectivity
- System diagnostics
- Ticket management
- Technical issues analysis
- Technical troubleshooting
Certification
- CCT Routing and Switching
- CompTIA Networking+
- CompTIA Security+
Interests
Symphonic Band (8 years), Boxing (2 years), Kickboxing (1 year)
Timeline
Technician
EIT Help Desk
04.2025 - Current
Camp Counselor
YMCA Ayrlawn
06.2024 - 08.2024
Crew Member
Chipotle
02.2023 - 05.2023
High School Diploma -
Duval High School