Jacques Verme
Business Owner
Smyrna,GA
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Interpretation
Legal Interpretation Services (LIS)
Remote
06.2018 - Current
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Customer Service Representative (Carnival Cruise)
Arise
Remote
11.2017 - 05.2018
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative (Home Depot)
Arise
Remote, GA
04.2017 - 11.2017
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bachelor Of Business - Business Administration
University of Florida
Gainesville, FL 08.1994 - 07.1998
Skills
Critical Thinking
undefinedTimeline
Interpretation
Legal Interpretation Services (LIS)
06.2018 - Current
Customer Service Representative (Carnival Cruise)
Arise
11.2017 - 05.2018
Customer Service Representative (Home Depot)
Arise
04.2017 - 11.2017
Bachelor Of Business - Business Administration
University of Florida
08.1994 - 07.1998
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