Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacques Edward Sims

Lehigh Acres,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Paradise Cosmetic
01.2010 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Gained customer trust by providing knowledgeable and accurate information in both English and French/Creole.
  • Assisted customers with French/Creole-language inquiries in a timely and professional manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on company systems, form completion, and access to services.
  • Collaborated with shipping team to track shipments, verify orders and handle product returns.
  • Trained new personnel regarding company operations, policies and services.

Call Center Representative

Carlos Santos MD PA
04.2013 - 04.2023
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Trained staff on operating procedures and company services.

Education

Associate of Arts - Business Administration And Management

Broward College
Fort Lauderdale, FL
06.2013

Skills

  • Data Entry
  • Complaint Resolution
  • Scheduling
  • Product Knowledge
  • Consultative Sales
  • Information Security
  • Account Updating
  • Data Collection
  • Conflict Resolution
  • Active Listening
  • Computer Proficiency

Certification

  • ACE - Adobe Certified Expert, Photoshop

Languages

English
Full Professional
French
Full Professional

Timeline

Call Center Representative

Carlos Santos MD PA
04.2013 - 04.2023

Customer Service Representative

Paradise Cosmetic
01.2010 - 08.2023

Associate of Arts - Business Administration And Management

Broward College

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Jacques Edward Sims