Jacqueshia Lewis
Antioch,TN
Summary
Achieved high levels of customer satisfaction through 7 years of experience in service and data entry roles. Delivered accurate alphanumeric data entry and 10-key results, contributing to overall team performance. Cultivated exceptional communication and leadership skills to enhance team dynamics and project outcomes. Streamlined task prioritization to ensure timely completion of objectives.
Achieved timely mail delivery through efficient sorting and organization. Improved mailroom operations by implementing strong organizational practices. Maintained compliance with postal regulations to ensure accuracy in all processes.
Demonstrated expertise in sorting, categorizing, and processing mail, maintaining a dependable and flexible approach in a fast-paced environment.
Achieved timely delivery of high-volume mail through effective management of operations. Cultivated a collaborative team environment to respond to dynamic needs. Delivered accurate sorting, scanning, and routing of mail, contributing to overall operational success.
Achieved high customer satisfaction by delivering letters and packages to recipients globally. Enhanced sales performance through attentive customer service and needs assessment. Optimized production processes to handle fluctuating workloads efficiently.
Achieved high customer satisfaction by effectively addressing inquiries about post office products and services. Resolved delivery-related issues, including theft and damage, resulting in improved customer loyalty. Enhanced operational efficiency through proactive problem-solving and relationship management.
Overview
12
12
years of professional experience
Work History
Call Center Rep
Asurion Call Center
01.2018 - 2019
- Resolved customer product inquiries with comprehensive and precise information.
- Committed to frequent overtime and substitution hours to ensure operational continuity.
- Executed accurate and comprehensive entry of customer data into company systems.
- Oversaw daily call center operations to ensure efficient service delivery.
- Demonstrated exceptional creative thinking and customer service expertise.
- Resolved customer issues with professionalism and courtesy.
- Managed an average of 50 to 60 daily calls by addressing customer inquiries, resolving issues, and delivering product information.
- Addressed customer inquiries and complaints with prompt and empathetic responses.
- Facilitated exceptional customer experiences by proactively addressing concerns and resolving issues with empathy.
- Facilitated customer support by addressing policy inquiries and ensuring accurate information delivery.
- Guided clients through coverage options, ensuring comprehensive understanding of policies.
- Oversaw high call volume, ensuring professionalism, empathy, and meticulous attention to detail in every interaction.
Mail Processing Clerk
United States Postal Service
06.2016 - Current
- Sorted mail and organized letters for efficient bundling and distribution to appropriate locations.
- Ensured efficient workflow to achieve rapid and effective task completion.
- Facilitated deadline management for coworkers to ensure timely project completion.
- Streamlined organization and maintenance of incoming mail and package records.
- Facilitated customer assistance in sending and retrieving mail and recovering lost packages.
- Oversaw operation and management of related machinery to ensure optimal performance.
- Cultivated robust customer relationships to boost satisfaction and loyalty.
- Managed mail sorting operations, ensuring efficient processing of high volumes of incoming and outgoing mail.
- Oversaw accurate labeling and distribution of mail to designated departments and locations.
- Facilitated collaboration among team members to optimize workflow processes.
- Executed quality assurance checks on processed mail to ensure accuracy and adherence to postal regulations.
- Ensured cleanliness and organization of work environment to enhance efficiency in mail processing tasks.
- Facilitated training sessions for new employees on company procedures, equipment usage, and safety guidelines.
- Optimized package delivery processes by accurately weighing, labeling, and dispatching parcels in compliance with postal regulations.
- Facilitated safety meetings and workshops to enhance workplace security and promote an accident-free environment.
- Assessed weight of letters and packages, calculating costs based on classification and destination.
- Facilitated cross-departmental collaboration to optimize workflows and enhance organizational efficiency in mailroom operations.
- Monitored outgoing mail processes to ensure timely and accurate customer updates.
- Streamlined mailing list management by updating addresses and contact information.
- Executed labeling of packages with accurate information to minimize mailing errors.
- Verified secure sealing of parcels to prevent losses.
- Utilized computer systems to efficiently track packages and update client information.
- Optimized route planning and service updates to enhance customer satisfaction.
- Executed precise data entry into computer systems to ensure transaction accuracy.
- Delivered exceptional service and sales support to walk-in customers.
- Oversaw performance evaluation of junior team members and provided targeted support.
Package Handler
Volt Workforce (Fedex)
10.2017 - 01.2018
- Continuous lifting, lowering and sliding packages that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs
- Load packages on conveyor belts and on delivery trucks
- Assist with unloading trucks
- Working at a constant pace
- Required to scan some products
- Ensure that orders, procedures and policies are carried out in regards to proper stacking and handling of the packages/boxes to keep its contents unharmed and intact
Hospitality Associate
Lgc
11.2014 - 05.2015
- Customer Service
- Problem solving
- Escalating issues. Very little to no supervision.
- Cook
- Restock items necessary for service.
- Wash: pots, pans, plates, and dishes
- Maintain guest satisfaction by ensuring all needs are met
Crew Member
Jack In The Box
09.2013 - 10.2014
- Maintained calm demeanor in high-stress, fast-paced environment
- Assisted customers with pricing, menu, and Wi-Fi usage inquiries
- Troubleshooted equipment such as office computer and headsets
- Followed appropriate procedures to prevent contamination
- Recommended products based on customer needs
- Handled cash transactions
Education
High School Diploma -
East Nashville High School
110 Gallatin RdNo Degree - Social Work
Nashville State Community College
1520 Gallatin Pike NSkills
- Utilized Microsoft Office applications to support daily tasks and improve team efficiency Assisted in document preparation and data organization using Word and Excel Contributed to project completion by maintaining accurate records and reports
- Demonstrated advanced problem-solving skills to identify and resolve complex issues
- Supported teams in achieving high levels of accuracy and precision in project deliverables Assisted in maintaining quality standards through careful attention to detail Contributed to effective communication among team members to enhance overall project outcomes
- Executed tasks autonomously, demonstrating self-sufficiency and initiative
- Implemented workplace safety protocols to ensure compliance with regulations
- Prioritized tasks to meet strict deadlines and ensure timely project completion
- Assisted in labeling products for accurate identification Supported packaging processes to ensure product integrity Collaborated with team members to maintain efficient workflow
- Managed mail handling and sorting operations to ensure efficient distribution
- Sorted and organized incoming mail to facilitate efficient distribution Assisted team members in managing mail-related tasks to enhance workflow Maintained accurate records of mail deliveries and pickups
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Streamlined shipping processes to enhance operational efficiency
- Executed efficient package handling procedures to ensure timely delivery
- Oversaw daily post office operations to ensure efficient service delivery
- Oversaw distribution services to ensure timely delivery of products
- Oversaw mail distribution processes to ensure timely delivery of correspondence
- Established production goals to enhance operational efficiency
- Executed mailing restriction compliance strategies to ensure adherence to regulations
- Oversaw route management operations to optimize delivery efficiency
- Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Processed transactions efficiently to enhance customer satisfaction
- Oversaw distribution coordination to ensure timely delivery of products
- Executed shipping and receiving operations with precision and efficiency
- Executed automated mail processing systems to enhance operational efficiency
- Executed clerical processing tasks to ensure efficient office operations
- Cultivated a service-oriented environment to enhance customer experiences
- Demonstrated exceptional organizational abilities to streamline workflows and enhance productivity
- Executed document scanning processes to ensure efficient digital archiving
- Organized and maintained filing systems to support efficient document retrieval Assisted team members in locating necessary files and documents Updated records to ensure accuracy and compliance with company standards
- Executed efficient mail handling processes to ensure timely delivery and organization
- Oversaw deadline management processes to ensure timely project completion
- Streamlined shipping procedures to enhance operational efficiency
- Leveraged extensive sales expertise to drive revenue growth and enhance client relationships
- Executed comprehensive route planning to optimize delivery efficiency
- Executed package labeling processes to ensure accurate identification and compliance with shipping standards
- Executed parcel scanning operations to ensure accurate inventory management
- Executed equipment operation to ensure optimal performance and safety standards
- Oversaw retail service operations to enhance customer experience
- Executed precise postage calculations to ensure accurate shipping costs
- Managed comprehensive documentation processes to ensure accuracy and compliance
- Facilitated collaborative efforts among team members to achieve project goals
- Executed problem-solving strategies to identify and resolve operational challenges
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated problem-solving abilities in complex scenarios
- Assisted in managing multiple tasks simultaneously to support team objectives Coordinated schedules and resources to facilitate project completion Provided administrative support to enhance workflow efficiency
- Demonstrated proficiency in managing multiple tasks simultaneously
- Ensured system reliability through proactive maintenance and monitoring
- Demonstrated exceptional communication skills to facilitate effective collaboration
- Demonstrated organizational skills in coordinating team projects and schedules
- Facilitated effective communication through active listening techniques
- Facilitated effective communication strategies to enhance team collaboration
- Demonstrated adaptability and flexibility in dynamic work environments
- Executed strategic decision-making processes to enhance operational efficiency
- Executed cash handling procedures to ensure accurate financial transactions
- Cultivated and strengthened professional relationships to enhance collaboration
- Executed routine maintenance tasks to ensure optimal functionality of equipment
- Cultivated strong customer relationships to enhance satisfaction and loyalty
- Implemented safety procedures to ensure compliance with industry standards
- Implemented and enforced security procedures to safeguard organizational assets
- Promoted physical fitness through structured training programs and wellness initiatives
- Assisted in organizing team-building activities to enhance collaboration and communication among team members Supported team members in achieving project goals through effective cooperation and shared responsibilities Contributed to a positive team environment by promoting inclusivity and engagement during group tasks
- Executed cash register operations with precision and efficiency
- Streamlined task prioritization to enhance workflow efficiency
- Problem-solving
Community involvement
Help feeding the homeless, Volunteered at Elizabeth park senior citizen center
Timeline
Call Center Rep
Asurion Call Center
01.2018 - 2019
Package Handler
Volt Workforce (Fedex)
10.2017 - 01.2018
Mail Processing Clerk
United States Postal Service
06.2016 - Current
Hospitality Associate
Lgc
11.2014 - 05.2015
Crew Member
Jack In The Box
09.2013 - 10.2014
High School Diploma -
East Nashville High School
No Degree - Social Work
Nashville State Community College