JACQUES RAMON CLARK
Las Vegas,NV
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments. Anticipates trouble and takes steps to intervene and diffuse using keen eye for details, including criminal acts, fire and/or medical emergencies remaining alert, attentive, and vigilant at all times.
Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Friendly, respectful, and team-oriented with extensive clerical and records management experience. Clear communicator skilled at multitasking with strong prioritization and planning abilities.
Overview
10
10
years of professional experience
Work History
Security Guard
Atlas Security Services Group
Las Vegas , NV
01.2020 - Current
- Set daily priorities and inform changes in assignments that may arise anytime
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors. Interact with guests when getting their feedback and record their complaints.
- Communication and observation skills
- Stand for long periods of time, frequent walking around the department from different appliances Listen to directions and follow through independently
- Oversaw nightly monitoring and patrolled buildings, grounds, and work sites.
- Watched different facility areas from a central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Interacted assertively but non-confrontationally with personnel and the general public.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a priority.
CSR - Customer Service Representative
Kotobuki Marketing
Las Vegas , NV
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, getting medical records requests fulfilled, and other inquiries.
- Accomplished multiple tasks within established timeframes.
Customer Service Representative
KathyMac's Mail Order Services
Las Vegas , NV
01.2014 - 01.2015
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Medical Office Assistant
Aspen Medical Group
St. Paul , MN
03.2011 - 12.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Personal Care Assistant
Westwind Home Care
Saint Paul , MN
11.2010 - 12.2013
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Scheduled and accompanied clients to medical appointments.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status was conferred with supervisor to discuss patient condition and medical care.
Education
Associate of Science - Health Administration
Saint Paul College - A Community And Technical College
Saint Paul, MN2013
Diploma -
Las Vegas High School - Las Vegas, NV
Las Vegas, NV06.1986
Skills
- Security Regulation Enforcement
- Administrative Leadership/Team Player
- Data Entry and 10-Key
- Administrative and Clerical Support
- Multitasking and Time Management
- Strong Organizational Skills
- Record Sorting and Filing
- Computers and Technology
- Office Equipment Operation
- Medication Management
- Client Records Management
Timeline
Security Guard
Atlas Security Services Group
01.2020 - Current
Customer Service Representative
KathyMac's Mail Order Services
01.2014 - 01.2015
Medical Office Assistant
Aspen Medical Group
03.2011 - 12.2014
Personal Care Assistant
Westwind Home Care
11.2010 - 12.2013
CSR - Customer Service Representative
Kotobuki Marketing
Associate of Science - Health Administration
Saint Paul College - A Community And Technical College
Diploma -
Las Vegas High School - Las Vegas, NV
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