Summary
Overview
Work History
Education
Skills
Timeline
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Jacquetta Ellsberry

Decatur,GA

Summary

Meticulous Executive Housekeeper using 15 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.

Overview

15
15
years of professional experience

Work History

Shift Supervisor

Piedmont Atlanta Hospital
04.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Have an understanding of Bed Management programs to perform assigned duties and to facilitate the timely flow of patients through the hospital by monitoring the bed turn-around time
  • • Performs daily shift huddles/meetings to ensure that employees are aware of existing problems and changes.

District Manager

IH Services, Inc
10.2022 - 04.2023
  • Ensure all labor, supply and equipment budget targets are met
  • Train and develop all site personnel
  • Conduct periodic quality audits in each account - note areas that need improvement and implement plans for effective solutions
  • Conduct periodic face-to-face performance reviews to ensure all customer requirements are met on a consistent basis
  • Ensure each location is fully trained and staffed (300+ headcount)
  • Lead and manage all new account start up operations.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.


Account Manager

Healthcare Services Group
02.2017 - 10.2022


  • Responsible for performing and leading teams to complete light housekeeper, heavy housekeeper, and laundry aide duties on varying shifts
  • Leads staff training, quality control, and in-servicing
  • Tour the building several times per day to assess work quality using QCIs for documentation purposes
  • Acts as liaison between building occupants or administrators and HCSG staff
  • Communicates effectively with all directives from managers, building occupants, and administrators to HCSG staff
  • Responsible for assisting in the training of safe and proper mixing and use of cleaning solutions while adhering to all safety precautions
  • Ensure the established standards, safety, and quality guidelines are met
  • Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is achieved at all times
  • Assist in implementing training, quality control procedures, and in-servicing of housekeeping staff
  • Positive, pleasant, and tactful interactions with residents, staff, and facility guests.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Room Inspector/Supervisor

Embassy Suites by Hilton
03.2015 - 01.2017
  • Supervise, coach, counsel and train Public Area Attendants, Room Attendants and Linen Runners
  • Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction
  • Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
  • Respond to guest requests, concerns and problems to ensure guest satisfaction
  • Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction
  • Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets
  • All other duties as assigned, requested or deemed necessary by management.
  • Collaborated with various team members to meet guests' requests.
  • Maintained records in property management system for room inspections.
  • Enhanced overall guest experience through meticulous attention to detail in room inspections.
  • Communicated effectively with front desk personnel regarding room availability and readiness status updates.

Front Desk Agent

Hilton Garden Inn Hotel
10.2013 - 01.2015
  • Approach all encounters with guests and associates in a friendly service oriented manner
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
  • Maintain regular attendance in compliance with Hilton standards as required by scheduling which will vary according to the needs of the hotel
  • Comply at all times with Hilton policies standards and regulations to encourage safe and efficient hotel operations
  • Greet and welcome all guests approaching the Front Desk in accordance with Hilton standards; maintain a friendly and warm demeanor at all times
  • Maintain proper operation of the telephone switchboard and ensure that all performance standards are met
  • Handle requests for information mail and messages in an efficient and courteous manner
  • Answer guest inquires about hotel service facilities and hours of operation
  • Answer inquiries from guests regarding restaurants transportation entertainment etc
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Shift Leader

DMC Childrens
02.2010 - 09.2013
  • Provide leadership, direction, and management oversight for continuous improvement of the standard EVS operating model within the facility
  • Assists with all operational coordination for environmental services for one or multiple sites
  • Provides staff leadership, makes sound business decisions in support of the hospital's mission; and supports the hospital's vision to be a leader in providing the best facility for patient care, safety, service, and value
  • Manages the day-to-day operations of the department; ensures a consistently high level of cleanliness and appearance to patients, visitors, and staff.

Education

Associate's degree - Health Science

Baker College of Auburn Hills
Auburn Hills, MI
06.2013

Skills

  • Laundry
  • Management
  • Budgeting
  • Quality audits
  • Human resources
  • Change management
  • Process improvement
  • Performance management
  • Recruiting
  • Profit & loss
  • Strategic planning

Timeline

Shift Supervisor

Piedmont Atlanta Hospital
04.2023 - Current

District Manager

IH Services, Inc
10.2022 - 04.2023

Account Manager

Healthcare Services Group
02.2017 - 10.2022

Room Inspector/Supervisor

Embassy Suites by Hilton
03.2015 - 01.2017

Front Desk Agent

Hilton Garden Inn Hotel
10.2013 - 01.2015

Shift Leader

DMC Childrens
02.2010 - 09.2013

Associate's degree - Health Science

Baker College of Auburn Hills

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Jacquetta Ellsberry