JACQUETTA FLEMING
Baltimore,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Knowledge of effective office coordination with commitment to effective collaboration. Works with cross-functional teams in ensuring operational and service excellence. Fast-learner with interest in developing new skills to better support staff and management. Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 20+ years of related experience, diligent nature and expertise in electronic records management.
Overview
21
21
years of professional experience
Work History
Medical Office Coordinator
Johns Hopkins University, AIDS Psychiatry
Baltimore, MD
03.2017 - Current
- Manage new patient intake, returning patients and advise physicians of patients present in office awaiting examination
- Provide patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices in addition to in-house records
- Devised appointment guidelines and schedules for 25+ treatment appointments each day,
- Decreased patient appointment no show rate by 60 percent.
- Coordinate patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining electronic documentation and diagnostic filings.
- Processed pre-admissions, new case information, and referrals in EPIC database.
- Entered procedure codes and diagnosis codes into medical billing software.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Maintain consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Oversee office records and maintain strict document control.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Trained all new employees on records management system.
Patient Registrar
-Emergency Department
10.2006 - Current
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Accurately input patient and insurance information into company's computer system using EPIC,
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Consulted with nurses and other clinical staff to process and direct patients to appropriate departments.
- Screened patients before and during admissions processes
- Prepared patients for departure by coordinating discharge plans and paperwork.
Medical Office Coordinator
Neuroimmunology
Baltimore, MD
02.2012 - 04.2016
- Delivered administrative support to clinical staff and managers by overseeing a wide range of tasks
- Consulted with patients, address inquiries, handle appointment scheduling and answer billing questions to provide outstanding customer care
- Drove patient retention and increased revenue by driving effective customer relationship management protocols
- Demonstrated consistent operational excellence to maintain stellar office reputation
- Automated office operations, managing patient correspondence, record tracking and data communications in database and case management software.
- Oversaw office records and maintained strict document control.
Education
No Degree - Health Information Technology
Community Colleges of Baltimore County
Baltimore, MD2024
Certificate -
Johns Hopkins University
Baltimore, MD2018
Skills
- Team Management and Supervision
- Handling Customer Complaints
- Microsoft Office Suite
- Staff Development and Training
- Customer Service Management
- Documentation and Recordkeeping
- Project Management
- Verbal and Written Communication
- Methodical and Organized
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Medical Office Coordinator
Johns Hopkins University, AIDS Psychiatry
03.2017 - Current
Medical Office Coordinator
Neuroimmunology
02.2012 - 04.2016
Patient Registrar
-Emergency Department
10.2006 - Current
No Degree - Health Information Technology
Community Colleges of Baltimore County
Certificate -
Johns Hopkins University
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