Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jacquetta Humphrey

Jacquetta Humphrey

Lake Charles,LA

Summary

  • Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Overview

7
7
years of professional experience

Work History

Housekeeping Room Attendant

Lauberge Casino
04.2022 - 10.2022
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Housekeeping Room Attendant

Courtyard by Marriott
06.2021 - 08.2021
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
  • Removed all trash from rooms and replaced liners to wastebaskets
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills
  • Inspected each room for cleanliness, utilizing checklist to meet company standards
  • Interacted pleasantly with clients and guests when performing daily duties
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Removed soiled linens and articles from rooms and delivered to laundry area
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets
  • Washed and polished glass windows and doors to keep entryways clear and professional.

Direct Service Worker

Leading Healthcare
05.2022 - 08.2022
  • Maintained clean, safe and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.

Home Customer Service Agent

LaborWorker
06.2018 - 02.2021
  • Answered inbound customer calls and responded to inquiries
  • Listened to client concerns and asked questions to better understand needs
  • Documented customer information and activity in customer database
  • Assisted with new patient registration and appointment scheduling
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
  • Discussed and set up payment plans for services
  • Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.

Turner Construction
01.2019 - 10.2020
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards
  • Assisted distribution of tools, materials and equipment to skilled workers
  • Adhered to standard operating procedures and complied with safety and quality processes
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs
  • Assigned work to employees based on project requirements and individual team member strengths.

Steward

Lauberge Casino
03.2019 - 01.2020
  • Mopped, swept and Task to reduce dirt, clean and sanitize dining area surfaces.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.

Warehouse Worker

Coca-Cola
05.2021 - 10.2021
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as Number pounds.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

GED - undefined

Sowela Technical Community College

GED -

Alfred M. Barbe High School
Lake Charles, LA
08.2018

Skills

  • Stocking bathrooms
  • Washing windows
  • Polishing surfaces
  • Caring for fine china
  • Hospitality Management
  • Floor Cleaning, Polishing and Waxing
  • Guest Service and Support
  • Linens and Toiletries
  • Stocking Bathrooms
  • Vacuuming and Sweeping
  • Hazardous Chemicals
  • Cart Stocking and Organization
  • Bed Checks
  • Kitchen Cleaning and Dishwashing

Timeline

Direct Service Worker

Leading Healthcare
05.2022 - 08.2022

Housekeeping Room Attendant

Lauberge Casino
04.2022 - 10.2022

Housekeeping Room Attendant

Courtyard by Marriott
06.2021 - 08.2021

Warehouse Worker

Coca-Cola
05.2021 - 10.2021

Steward

Lauberge Casino
03.2019 - 01.2020

Turner Construction
01.2019 - 10.2020

Home Customer Service Agent

LaborWorker
06.2018 - 02.2021

GED - undefined

Sowela Technical Community College

GED -

Alfred M. Barbe High School

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Jacquetta Humphrey