Jacquetta Wilson
Royse City,TX
Summary
Detail-oriented professional with excellent communications, interpersonal, and creative thinking skills. Frequently praised as hard-working by my peers. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative/Customer Service Cashier
442 Logistics
04.2018 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Data Entry, faxing, scanners, copiers.
- Managed high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Administrative Support Clerk
Copart
02.2015 - 03.2018
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained strict confidentiality when handling sensitive information such as personnel files or financial data from various departments within company.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service/Claims Representative
State Farm Insurance Inc (Kelly Services)
01.2012 - 02.2015
- Worked productively in fast-moving work environment to process large volumes of claims.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Developed strong relationships with clients, facilitating trust and open communication during claims process.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
Admissions Manager
Remington College - Dallas Campus
11.2009 - 01.2012
- Facilitated smooth transition for transfer students by collaborating with academic advisors, ensuring timely evaluation of credits and accurate course placement.
- Established strong relationships with high school counselors to increase awareness of institutional offerings and promote student referrals.
- Maintained detailed calendar of interviews, meetings and phone calls.
- Answered challenging enrollment questions and handled special student cases.
Education
High School Diploma -
H. Grady Spruce High School
Dallas, TX05.1984
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Data entry proficiency
- Reliable and Responsible
- Honest and Dependable
- Cooperative Attitude
- Microsoft Office
Certification
- Certified Notary J & T Mobile Notary Services - July-2020-Present
Timeline
Administrative/Customer Service Cashier
442 Logistics
04.2018 - 03.2024
Administrative Support Clerk
Copart
02.2015 - 03.2018
Customer Service/Claims Representative
State Farm Insurance Inc (Kelly Services)
01.2012 - 02.2015
Admissions Manager
Remington College - Dallas Campus
11.2009 - 01.2012
High School Diploma -
H. Grady Spruce High School
- Certified Notary J & T Mobile Notary Services - July-2020-Present
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