JACQUETTA WRIGHT

• Developed tailored sales strategies to meet diverse client needs and enhance customer satisfaction.
• Set and achieved company defined sales goals.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Presented professional image consistent with company's brand values.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Perform marketing activities for Medicare products.
• Process applications for inbound telemarketing calls for MA plans to perspective senior clients.
• Effectively guided clients through Medicare compliant protocols.
• Conducted assessments to identify clients’ needs to promote accurate quoting.
• Analyzed and did plan comparisons to achieve targeted sales goals.

Access and identify the needs of customers through tele sales.

2+ years of AEP multi carrier sales experience.

Make the complex buying experience of healthcare transparent and easy to navigate for Medicare customers.

Effectively sell health insurance plans and products to meet sales quotas.

Ensure to maintain Quality Assurance requirements on all calls.

Experience with Salesfore, Sunfire, Slack, Microsoft Teams.

• Developed customized insurance solutions to meet client needs and enhance satisfaction.
• Educated clients on policy features, benefits, and claims processes to ensure informed decisions.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors.

• Responsible for creating marketing strategies to promote sales in life and health insurance product lines.
• Evaluate client needs to recommend products meeting their requirements.
• Process applications and collect payments from customers.
• Maintain client portfolios and provide customer service to address client policy changes and various concerns.
• Maintained knowledge of current sales, promotions, policies regarding payments and exchanges.

• Processed inbound customer calls to resolve various inquiries from billing issues to sales.
• Assisted customers technical needs with their cell phone equipment.
• Entered and documented all data resulting from customer calls.
• Assisted supervisor with routine special projects.