Summary
Overview
Work History
Skills
Timeline
Generic

Sherabia Everett

Warner Robins,GA

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and relationship building. Proven track record of enhancing customer satisfaction through effective communication and innovative problem-solving. Skilled in CRM software and data analysis, consistently achieving service goals while fostering team collaboration and driving sales growth.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Walmart
Warner Robins, GA
01.2022 - Current
  • Resolved customer complaints promptly and efficiently.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Customer Service Representative

Family Dollar
Warner Robins, GA
05.2020 - 09.2022
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Excelled in exceeding daily credit card application goals.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collected deposits or payments and arranged for billing.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Mentored junior team members and managed employee relationships.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Material Handler

Academy Sports + Outdoors
Jeffersonville, GA
02.2017 - 12.2020
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Maintained accurate inventory records of all received items.
  • Inspected incoming shipments for damage or discrepancies.
  • Collaborated with team members to meet daily production goals.
  • Monitored stock levels and placed orders when necessary to replenish supplies.
  • Collaborated with supervisors to develop efficient methods for storing goods.
  • Provided support in organizing special projects involving large quantities of merchandise.
  • Inspected materials for any damages or defects upon receipt.
  • Assisted with physical inventories as needed by counting parts accurately and quickly.
  • Investigated discrepancies between inventory records and actual stock on hand.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Managed work area cleanliness by following company guidelines for organization.
  • Verified accuracy of shipments against purchase orders and invoices.
  • Maintained inventory records, including tracking incoming and outgoing shipments.
  • Received and distributed incoming materials to designated areas.
  • Identified opportunities for process improvement in order to increase efficiency.
  • Adhered strictly to company policies concerning the use of protective gear while on duty.
  • Reported any malfunctions or damages of material handling equipment promptly.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Loaded and unloaded trucks with appropriate material handling equipment.
  • Updated job knowledge by participating in educational opportunities such as seminars or trainings.
  • Coordinated incoming and outgoing shipments and placement of materials to meet scheduling requirements.
  • Managed warehouse receiving, storing and shipping.
  • Organized warehouse inventory according to warehouse plan.
  • Observed inventory allocation to maintain material needs and production deadlines.
  • Logged unit quantities and entered data into inventory database.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Worked with internal departments to locate missing packages and remedy incorrect deliveries.
  • Packed merchandise into boxes and containers in preparation for safe shipment.

Cashier

Johnny G's Fun Center
Warner Robins, GA
01.2015 - 12.2017
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer questions and provided store information.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Skills

  • Customer service
  • Conflict resolution
  • Sales support
  • CRM software
  • Data analysis
  • Technical support
  • Product knowledge
  • Order tracking
  • Feedback collection
  • Effective communication
  • Team collaboration
  • Active listening
  • Customer relationship management
  • Time management
  • Task prioritization
  • Shipping and receiving
  • Brand representation
  • Shipping procedures
  • Materials transport
  • Relationship building
  • Team development
  • Clerical support
  • Record preparation
  • Customer relations
  • Scheduling
  • In-store support
  • Administrative support
  • Conflict mediation
  • Appointment scheduling
  • Retail sales customer service
  • Strong teamwork
  • Critical thinking

Timeline

Customer Service Representative

Walmart
01.2022 - Current

Customer Service Representative

Family Dollar
05.2020 - 09.2022

Material Handler

Academy Sports + Outdoors
02.2017 - 12.2020

Cashier

Johnny G's Fun Center
01.2015 - 12.2017

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Sherabia Everett