Summary
Overview
Work History
Education
Skills
Timeline
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Jacquette Diggs

Grand Prairie,TX

Summary

Goal-driven healthcare professional bringing more than 15 years of experience working for fast-paced physician practices. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Well-versed in recruiting, training and managing employees to provide exceptional patient services. Highly organized and hardworking with excellent planning and program management skills.

Overview

9
9
years of professional experience

Work History

Practice Manager

HCA Healthcare
08.2021 - Current
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of support personnel.
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Created and implemented organizational policies and procedures.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Medical Assistant Supervisor

Healthlinc
08.2019 - 11.2020
  • Interview potential employees and assisted with the onboarding process.
  • · Improved staff performance through continuous monitoring, training and evaluations & provided corrective action when necessary
  • · Effective communication with senior leadership and Human Resources regarding creating and implementing new policies and procedures/workflows
  • · Preserved customer loyalty by quickly and completely resolving complaints.
  • · Conducted bi-weekly meetings discussing office changes and policies.
  • Manage employee schedules, time off requests. and attendance
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.

Lead Medical Assistant

Pokagon Band Of Potawatomi Indians
07.2014 - 07.2019
  • Assisted physicians, physician assistants, and nurse practioners with clinical procedures following safe practices.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Education

No Degree - Healthcare Management

Western Governors University
Salt Lake City, UT

Associate of Applied Science - Medical Assisting

National College of Business And Technology
Indianapolis
06.2008

Skills

  • New Hire Training
  • Workflow Planning
  • Clinical Staff Management
  • Recruit Well-Qualified Staff
  • Emergency Readiness
  • Policy and Procedure Development
  • Coaching and Mentoring
  • Establish Policies
  • Customer Satisfaction
  • Clinical Improvement Initiatives
  • Budget Oversight
  • Managing Medical Practices

Timeline

Practice Manager

HCA Healthcare
08.2021 - Current

Medical Assistant Supervisor

Healthlinc
08.2019 - 11.2020

Lead Medical Assistant

Pokagon Band Of Potawatomi Indians
07.2014 - 07.2019

No Degree - Healthcare Management

Western Governors University

Associate of Applied Science - Medical Assisting

National College of Business And Technology

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Jacquette Diggs