Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Lead Wind Tech
Airway Services
09.2021 - Current
Pitch ram change out at wild horse (Ellensburg, Washington)
Torch and tensioning in multiple cities and states (Bakersfield, CA, San Angelo, TX, Ogden, IA, Ellensburg, WA, Dexter MN, Ellendale, ND, Greenfield, IA, Burlington, CO)
All torque and tensioning jobs between 2 months to a year. EXTREMELY EXPERIENCED.
Yaw claw replacements - Burlington, CO
Construction in Rotan, TX (base bolt tensioning, labor hand and hung lugs, paint peel tap, base and pedestal prep, base mid.) - August 2020 - December 2020
Billing Agent
Spectrum
Albuquerque, NM
02.2018 - 06.2019
Resolved complex billing disputes with customers in a timely manner.
Handled customer needs within 400 second calls
98% adherence on each call.
Set up tech visits and gave turn by turn locations to local stores
Trained in ASCR and Gateway
Analyzed customer accounts to identify any discrepancies in billing information.
Provided detailed explanations to customers about their bills and charges.
Identified opportunities to reduce costs associated with billing operations.
Solved issues with well-organized and professional approach.
Added current information to accounts, including demographic, personal, and payment details.
Contacted customers to obtain and submit payments.
Security Forces Member
United States Air Force, USAF
San Antonio, TX
05.2015 - 11.2017
Conducted security patrols of assigned areas to detect suspicious activity and potential threats.
Assessed risk factors present at a given location or event in order to determine the level of protection needed.
Participated in regular drills and exercises designed to test response times and effectiveness in an emergency situation.
Managed inventory levels for security-related items such as uniforms, radios, weapons.
Trained in life-saving procedures such as CPR
Conducted searches of facilities, vehicles, and personnel in accordance with established guidelines.
Answered non-emergency and emergency calls for assistance.
Organized, processed and disseminated information via two-way radio.
Participated in security exercises to prepare for potential threats and emergencies.
Utilized conflict resolution skills to de-escalate potential threats in a calm and effective manner.