Jacquez Lassien
Brookshire,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Lead
Daikin Applied
Waller, TX
01.2024 - Current
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Delegated tasks appropriately according to individual skill sets.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Managed conflict resolution within the team to maintain a positive work environment.
- Monitored inventory levels and reported discrepancies to supervisor promptly.
- Reported any damaged goods or malfunctions immediately to supervisor.
Reach Truck Operator
Daikin
Waller, TX
05 2023 - Current
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Trained personnel in safe operation of tugger and reach trucks around assembly lines, padestrians and other operators while ensuring understanding of safety requirements.
- Operated tugger and reach truck around warehose and warehouse personal with zero incidents and minimal disruption to traffic flow.
- Kitted materials and drove tugger from kitting area to assembly lines for ACLO1, ACLO2, AAHO1 and AAHO2.
- Used reach truck to restock materials in kitting area for ACLO1, ACLO2, AAHO1, AAHO2, repack and common parts.
Service Advisor (Assistant Manager)
Loves Truck Stop
612 Pederson Rd, Katy, TX 77494
08 2021 - 04 2023
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
- Suggested additional services to customers in order to meet upsell goals.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Shift Leader, OTP (Over Technology Personal), Maintenance Manager
McDonald's Restaurant
308 FM359, Brookshire, TX 77423
06 2016 - 08 2021
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Documented inventory to enable tracking history and maintain accurate records.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Traveled to diffent locations to update and provide maintenance for all problems with anything technology.
Store Manager
SUBWAY®Restaurants
2750 FM 1463 Suite 260, Katy, TX 77494
05 2006 - 09 2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Diploma - General Studies
Clements High School
4200 Elkins Rd, Sugar Land, TX 7747904.2009
Skills
- Materials handling
- Inventory staging
- Shipping and receiving
- Warehouse operations
- Repairing tires
- Equipment repairs
- Organization and Time Management
- Welding
- Technology Maintenance
- Painting
- Power tool proficiency
- Plumbing
- Commercial construction
- Complaint resolution
- 12 Years Customer Service
- Microsoft Word
- Microsoft Power Point
- Excel
Certification
- Over Technology Personal OTP Level 3
- Welding Certification
- Transportation Worker Identification Credential (TWIC)
- Tugger Operator
- Reach Truck Operator
Timeline
Team Lead
Daikin Applied
01.2024 - Current
Reach Truck Operator
Daikin
05 2023 - Current
Service Advisor (Assistant Manager)
Loves Truck Stop
08 2021 - 04 2023
Shift Leader, OTP (Over Technology Personal), Maintenance Manager
McDonald's Restaurant
06 2016 - 08 2021
Store Manager
SUBWAY®Restaurants
05 2006 - 09 2016
- Over Technology Personal OTP Level 3
- Welding Certification
- Transportation Worker Identification Credential (TWIC)
- Tugger Operator
- Reach Truck Operator
Diploma - General Studies
Clements High School
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