Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jacquez Simon

Channelview,TX

Summary

My name is Jacquez ''Jak'' Simon. I am known to be an efficient worker as well as a great problem-solver. I recently graduated last year with a certificate of applied science & am currently obtaining my bachelors. Leveraging strong work ethic and team leadership, I've significantly contributed to operational efficiencies and customer relationship building, ensuring a positive impact on business growth.

Sales professional with strong track record in customer relationship management and sales growth. Known for collaborative teamwork, adaptability, and focus on results. Recognized for skills in sales techniques and customer engagement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

The Home Depot
09.2023 - 03.2025
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Performed inventory control procedures to manage stock.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

Assistant Manager

99 Cents Stores Only
03.2022 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Head Cashier

Kroger
01.2021 - 10.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Processed both cash and card purchases and returns.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.

Technical Assistant

Denver 9 News
01.2020 - 02.2021
  • Gathered, organized and distributed technical documentation.
  • Prepared technical presentations and other materials for advisory meetings.
  • Provided technical guidance and support to team members.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Installed technical hardware and software in deskside support environment.
  • Updated supervisor on status of projects.
  • Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
  • Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
  • Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
  • Repaired hardware infrastructure using hand tools and components.
  • Troubleshot malfunctioning hardware and software deployments to support nonstop operations.

Server

Pho Ben Noodle House
05.2018 - 08.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Associate of Applied Science - Graphic And Digital Design

Houston Community College
Houston, TX
08-2024

Skills

  • Customer service
  • Retail store operations
  • Cash handling
  • Opening and closing procedures
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Goal oriented
  • Team leadership
  • Flexible schedule
  • POS systems
  • Customer care
  • Active listening
  • Relationship building
  • Problem resolution
  • Customer relations
  • Call center experience

Certification

  • Alcohol Seller/Server Certification - Various state-approved programs.
  • Certified Food Manager (CFM) - State Departments of Health or equivalent.
  • Emotional Intelligence Training Certificate – TalentSmart or similar providers.
  • Pallet Jack Certification – Various Providers.
  • Occupational Safety & Health Administration (OSHA) 30-Hour Certification - OSHA.
  • Commercial Driver's License (CDL) - [State].
  • Forklift Safety and Inspector Certification - National Forklift Foundation.

Interests

  • Enjoy participating in [activity] for overall physical and mental well-being
  • Yoga
  • Volunteer Work
  • Fundraising Events
  • Community Cleanup
  • Graphic Design
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Playing Sports

Timeline

Lead Sales Associate

The Home Depot
09.2023 - 03.2025

Assistant Manager

99 Cents Stores Only
03.2022 - 05.2024

Head Cashier

Kroger
01.2021 - 10.2022

Technical Assistant

Denver 9 News
01.2020 - 02.2021

Server

Pho Ben Noodle House
05.2018 - 08.2019

Associate of Applied Science - Graphic And Digital Design

Houston Community College

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Jacquez Simon