Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Jacqui DeVine

Roy,UT

Summary

I am an experienced Mortgage Loan Processor with 26 years of experience in financial services. Throughout the years, I have acquired extensive knowledge and understanding of the mortgage process, customer service, and loan origination systems. My expertise lies in analyzing financial documents, gathering client information, and verifying loan eligibility. I have a strong work ethic, excellent communication skills, and management experience. My attention to detail, problem- solving abilities, and creative solutions have enabled me to provide customers with the highest level of service.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Billing Specialist

Cr England - Global Transportation
Magna, UT
11.2022 - 07.2023
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Completed billing audits in identified timeframes to report and investigate findings.
  • Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
  • Managed numerous client accounts to track and collect money owed.
  • Developed financial reports detailing accounts receivable aging status.

Mortgage Loan Processor

Synergy One Lending
San Diego, CA
08.2019 - 03.2022
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations.
  • Monitored progress of each loan application from start to finish ensuring timely completion.

Loan Processor

Caliber Home Loans
Layton, UT
10.2016 - 07.2019
  • Created and completed loan submission packages.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Submitted completed loan packages to underwriting department for approval or denial decisions.

Mortgage Loan Processor

Fairway Lending
Ogden, UT
11.2015 - 11.2016
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Managed conditions sent from underwriting departments.
  • Created and completed loan submission packages.
  • Conducted quality control reviews on closed loans for accuracy.
  • Provided customer service by responding to inquiries regarding loan status.
  • Updated clients about changes in state and federal laws governing mortgage lending practices.
  • Inspected loan documentation for mistakes and corrected discrepancies.

Loan Processor

America First CU
South Ogden, UT
06.2012 - 12.2015
  • Calculated income, assets and liabilities to meet lender requirements.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Reviewed initial client documentation to structure and submit loan package.
  • Researched escalated problems related to loan processing activities.
  • Compiled closing packages containing all necessary documents required for funding.

Loan Processor

Veritas Funding
South Ogden, UT
08.2009 - 01.2011
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Identified valuable solutions for customers with credit problems.
  • Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.

Loan Processor

America West Bank
06.2004 - 08.2009
  • Conducted quality control reviews on closed files ensuring compliance with state and federal regulations
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Developed loan contracts and explained contract terms to clients.
  • Collaborated with company teams to expedite loan approval processes.
  • Located and suggested loan packages that met client needs and priorities.

Education

Associate of Science - Business

Weber State University
Ogden, UT

Skills

  • Legal Compliance
  • Document Management
  • Regulatory Compliance
  • Attention to Detail
  • Loan Origination and Underwriting
  • Dedicated Work Ethic
  • Cash Flow and Financial Analysis
  • Information Verification
  • Teamwork and Collaboration
  • Invoicing Proficiency
  • Research and Due Diligence
  • Discrepancy Reconciliation
  • Verbal and Written Communication
  • Processing Documents
  • Sound Judgment

Certification

NMLS

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Billing Specialist

Cr England - Global Transportation
11.2022 - 07.2023

Mortgage Loan Processor

Synergy One Lending
08.2019 - 03.2022

Loan Processor

Caliber Home Loans
10.2016 - 07.2019

Mortgage Loan Processor

Fairway Lending
11.2015 - 11.2016

Loan Processor

America First CU
06.2012 - 12.2015

Loan Processor

Veritas Funding
08.2009 - 01.2011

Loan Processor

America West Bank
06.2004 - 08.2009

Associate of Science - Business

Weber State University

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