Jacqui Dunn
Brooklyn
Summary
Experienced Property Management Administrator with a substantial background in assisting managers and directors of both commerical and residential properties. Demonstrated success in both construction and vendor management, as well as facilitating between contractors, tenants, and ownership. Thorough understanding of local laws and regulations and possesses strong communication and problem solving skills. Adept at maintaining high productivity levels, and completing tasks efficiently.
Overview
10
10
years of professional experience
Work History
Property Management Administrator
Olmstead Properties Inc.
New York
08.2018 - Current
- Responsible for assisting the Director of Property Management as well as three property managers overseeing a portfolio of around 70 commercial and mixed-use buildings throughout Manhattan
- Monitor financial statements for accuracy and cost tracking purposes
- Review and approve invoices in both Yardi (Construction and Elevate) and Avid Suite
- Create annual budgets across each property including capital improvements and 10 year planning for both tenant improvements and building improvements
- Ensure that construction permits, licenses, and vendor contracts are up kept current
- Correspond with tenants for updates in regard to construction notices, renovations, alterations, work orders, and any building memos
- Develop templates for memos, contracts, and memos for distribution to both internal staff, tenants, and contractors
- Record meeting minutes for construction meetings
- Track and cure any open violations with the appropriate city agencies with necessary proof
- Create users in Open Path and S2 System for after hours security access as well as program building doors and elevators for holiday hours
- Produce and facilitate company standards and best practices for internal staff
- Bid out construction projects with multiple vendors and compare pricing prior to awarding jobs
- Set up rental purpose only accounts with various utility companies in NYC
- Gather all prior year utilities for annual energy benchmarking submittals
- Review and approve insurance packages for vendors to match company requirements
- Analyze and categorize prior year projects for bank refinancing and mortgaging
- Follow up with building supers and property managers for outstanding items in order to provide updates to Director of Property Management, Director of Leasing, CEO, and President
- Order uniforms for building employees and assist with tracking and ordering supplies
Assistant Property Manager
Lincoln Property Company
Glen Mills
08.2017 - 05.2018
- Assisted the property manager at a garden-style community complex with about luxury apartments.
- Handled any and all resident matters regarding complaints, renewals, renovations, work orders, etc.
- Showed and leased available units to prospective residents and any transfers in conjunction with the leasing associate
- Collected and deposited rent payments either via bank deposit or check scanner on-site.
- Created charge batches in Yardi for multiple checks and ran payment processing reports daily to ensure all payments cleared
- Corrected all lease charges and prorated amounts in Yardi on tenant ledgers. Explained to residents balance dues and reasons involving reversals, balances, etc.
- Ran lease applications and background checks on prospective residents and current residents wishing to transfer via Yardi
- Distributed renewal offers to tenants and kept in communication with expiring tenants in order to keep retention rates up
- Typed leases and renewals with proper pricing and distributed Pennsylvania State leases.
- Kept track of capital improvement projects on property and made sure all vendors were up to date with insurance
- Made sure all units were move in ready and confirmed punch lists for renovations
- Handled all legal items with tenants in terms of nonpayment, etc. and appeared at court dates
Assistant Property Manager
The Moinian Group
New York
05.2015 - 05.2017
- Directly supervised two luxury high-rise buildings, about 1000 tenants including retail and rent stabilized units, while general manager was off-site
- Completed all monthly reports for upper management including daily arrears, billing comparison, rent roll, and write offs
- Responsible for all tenant affairs from sending memos to handling complaints, maintenance requests, phone calls, emails, and in-person meetings
- Developed budgets in Yardi/Excel for yearly estimated building costs for the upcoming year in order for accounting/GM to approve.
- Communicated with resident manager and staff to ensure timely completion of renovation and turns of new units, reducing vacancy
- Submitted both building invoices and kept track of purchase orders from the resident manager and all proposals
- Oversaw building construction projects (example: Local Law 11 work)
- Coordinated move in and move out dates with tenants in Building Link and processed new leases/renewals in Yardi
- Created pricing in Excel monthly for negotiating and prepping renewals and worked with leasing directly in order to ensure high retention rates
- Kept track of all office and front desk supplies and placed orders on behalf of tenants when necessary
- Responsible, with the aid of the resident manager, for the work of about 16-20 maintenance staff (Local 621)
- Personally showed apartments to tenants who wished to transfer and applications via On-Site
- Handled all legal items in regard to evictions, non-payment cases, and nuisance cases with tenants (residential & commercial) Attended property tours for acquisitions with senior management, bank lenders, and brokers in Manhattan
Education
Bachelor of Arts - Criminal Justice
Rowan University
Glassboro, NJ12-2015
Skills
- Financial analysis
- Budget development
- Lease management
- Construction oversight
- Tenant relations
- Vendor management
- Communication skills
- Team collaboration
- Time management
- Conflict resolution
- Compliance monitoring
- Interpersonal skills
Timeline
Property Management Administrator
Olmstead Properties Inc.
08.2018 - Current
Assistant Property Manager
Lincoln Property Company
08.2017 - 05.2018
Assistant Property Manager
The Moinian Group
05.2015 - 05.2017
Bachelor of Arts - Criminal Justice
Rowan University