Jacqui Evett
Inman
Summary
As a proven leader in Organizational Transformation Change Management & Services Practitioner, I excel in spearheading Process Improvement and championing Transformation initiatives. My expertise extends to integrating AI for HR, HRIS Systems and implementing ERP systems to optimize operations. I have a strong track record in working with cross functional team leadership, building practice out and developing delivery practice alignment to strategic goals. I am adept at navigating the complexities of M&A and excel in Program & Organizational development and Design. I am proficient in Strategic Planning & Execution, Employee Development, Succession, as well as developing KPIs & Metrics that drive business success. Technologically savvy, I am well-versed in platforms such as SAP, S4 , SuccessFactors, Coupa, Oracle, Service Channel, ServiceNow, Microsoft, MuleSoft, and Benefits integrations.
Dynamic senior manager with expertise in organizational change management, process improvement, and strategic planning. Proven ability to lead cross-functional teams, drive impactful initiatives, and enhance operational efficiency by 90%.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr Manager Enablement
ADUSA
Salisbury
12.2023 - Current
- Achieved a drastic reduction in SLA delivery time from 6 months or longer to 2 weeks by executing thorough process improvement, documentation, and enhancements.
- Directed large scale implementations of system upgrades, program, and process integrations.
- Fostered operational excellence through effective management of multi-disciplinary teams consisting of 12-25 members.
- Optimized operational efficiency by 90% with streamlined process improvement and enhancements, significantly reducing resolution time.
- Design and development of Standard Operating Procedures for new processes.
- Addressed and resolved chronic issues in the service ticketing system, enhancing run-rate efficiency, and maintaining adherence.
- Championed global Change Management overhaul within Finance to boost adaptability and strategic alignment.
- Conducted robust analytics on existing processes and procedures, developed structured models, and led successful implementation to heighten operational efficiency.
- Synchronized process improvements with global initiatives, contributing to the development of new frameworks that underpin strategic business goals.
- Pioneered high-impact implementations in critical functions, technology, and processes, advancing enterprise – wide efficiency and scalability.
- Led cross-functional teams to enhance operational efficiency in supply chain management.
- Developed strategic plans to align business goals with market trends and customer needs.
- Managed budget allocation and resource planning for multiple projects simultaneously.
- Facilitated training sessions to improve staff skills and promote best practices in operations.
- Analyzed market data to identify opportunities for growth and improvement initiatives.
- Fostered a collaborative work environment, encouraging open communication among team members.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Established effective communication channels between different departments within the organization.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Created detailed reports on project progress for senior management review.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Facilitated team meetings and workshops to align on goals and strategies.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
Director Sr Manager
Argano Consulting
Inman
08.2018 - 08.2023
- Spearheading global organizational change initiatives
- Stood up Organizational Change and Development practice for complex and multinational companies.
- Interviewed potential employees
- Conducted stakeholder analysis
- Reviewed strategic goals
- Analyze client cultures for alignment
- Developed detailed plans for organizational growth
- Monitored resource availability
- Assigned resources
- Monitored internal programs and outside client programs
- Coordinated cross-functional teams to implement innovative consulting solutions.
- Mentored junior consultants, fostering skill development and knowledge sharing.
- Analyzed market trends to inform business strategies and client recommendations.
- Facilitated workshops and presentations for stakeholders on project insights and updates.
- Established strong relationships with clients to understand their needs and challenges.
- Oversaw resource allocation to ensure efficient project execution and management.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Design and development of HR Processes and SOPs.
- Design and developed procedures and process flow
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Identified opportunities for improvement in operational performance metrics.
- Managed budgeting and financial planning processes for the organization.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Partnered with staff to create professional development plans to support personal and business growth.
- Assessed employee performance against established benchmarks or targets.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Prepared presentations for board meetings summarizing key developments within the company.
- Monitored market conditions and competitor activities to inform business decisions.
- Implemented systems for tracking progress on key initiatives or projects.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Identified opportunities for process optimization through data analysis.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Managed crisis situations to minimize impact on operations and reputation.
- Led change management efforts to adapt to market shifts and organizational needs.
- Analyzed data to inform decision-making and strategic direction.
- Directed operations to improve efficiency and increase profit margins.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- I led the design and development of Succession, Compensation, Career Path Development, L & D, Recruitment, Performance, Onboarding.
- Spearheaded the development and launch of new products or services.
- Developed and executed marketing strategies to increase brand awareness and market share.
- Implemented new technologies to streamline processes and enhance productivity.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Negotiated high-value contracts with vendors and partners to optimize resource allocation.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
- Led cross-functional teams to develop strategic consulting solutions for clients.
- Collaborated with stakeholders to identify business needs and drive actionable insights.
- Facilitated workshops to enhance client engagement and gather project requirements.
- Oversaw project implementation, ensuring alignment with client objectives and timelines.
- Mentored junior consultants, sharing best practices and guiding career development.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Developed comprehensive reports outlining project progress and recommendations for improvement.
- Managed client relationships, fostering trust and promoting long-term partnerships.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Established effective communication channels between different departments within the organization.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Provided strategic direction to departmental heads regarding resource allocation decisions.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Created detailed reports on project progress for senior management review.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Oversaw talent acquisition, training, and development programs to build high-performing teams.
- Coordinated with IT department to implement new technologies and systems enhancements.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Analyzed competitive landscape to adjust strategies and maintain competitive advantage.
- Guided change management initiatives to ensure smooth adoption of new business practices.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Facilitated team meetings and workshops to align on goals and strategies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Produced thorough, accurate and timely reports of project activities.
- Conducted resource assignment allocations, interviews, and reviews.
- Designed and executed innovative Organizational Development and Change Strategies, ensuring alignment across all business levels
- Guided executive leadership through initiative chartering and success metrics evaluations.
- Directed high performing teams of up to 25 people, promoting culture of growth, collaboration, and operational excellence.
- Oversaw comprehensive training program development, from needs analysis to final delivery.
- Customized shirt size for evaluating resource needs.
- Implemented analytics-driven methodologies to enhance operational efficiency during transformations.
- Led cross-border transformation projects, implementing strategic changes to optimize client operations worldwide.
- Refines role development processes in alignment with strategic goals, collaborating with key business leaders.
- Encouraged best practice sharing and adoption across various functions, markets and leadership levels.
- Allocated resources to maximize efficiency and impact.
- Assisted with bill payments, records organization and preparation, and other office duties
- Led strategic initiatives to enhance client engagement and service delivery.
- Developed comprehensive project plans to align with client objectives and timelines.
Senior program manager ERP Transformation
Nspro
Inman
01.2007 - 08.2018
- Transformation of organizational design
- Organizational Change Management
- Management of programs
- Merger and Acquisitions due diligence
- Building department for client engagement
- Led cross-functional teams to implement strategic program initiatives.
- Facilitated stakeholder meetings to gather requirements and feedback.
- Managed resource allocation for multiple concurrent projects.
- Coordinated training sessions to enhance team performance and skills.
- Analyzed program risks and developed mitigation strategies.
- Established communication channels for project updates and reporting.
- Reviewed project deliverables for quality assurance and compliance.
- Reviewed project progress reports, identified areas of improvement, and provided feedback as needed.
- Created and maintained project documentation to ensure consistency of processes across the organization.
- Managed change requests related to scope changes or requested modifications during the course of a project.
- Developed and managed program plans, schedules, budgets, and performance metrics.
- Established appropriate governance structures for programs and projects based on organizational needs.
- Conducted extensive research and participated in networking events to meet prospects and identify areas of focus.
- Coached, mentored and trained personnel to create positive working environment.
- Monitored team performance against established goals and objectives by providing coaching when necessary.
- Analyzed data from multiple sources in order to make recommendations on how best to improve program efficiency.
- Ensured compliance with applicable laws, regulations, policies, procedures, and standards throughout the program lifecycle.
- Assisted in the development of business cases for new initiatives or enhancements to existing ones.
- Provided guidance to team members on project tasks and timelines.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Led teams to achieve operational standards and meet safety, quality, and delivery metrics.
- Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
- Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
- Coordinated with stakeholders to identify objectives and deliverables for projects.
- Collaborated with groups to support and lead product introduction activities.
- Established operational priorities to meet contractual requirements on time and within budget.
- Collaborated with key stakeholders to define success criteria for programs and projects.
- Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
- Provided technical assistance in resolving issues encountered during the course of a project.
- Spearheaded programs while serving as primary contact for client.
- Interfaced with professionals to coordinate activities to support program needs.
- Organized post-implementation reviews at the conclusion of each project phase in order to assess effectiveness.
- Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved issues.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
BA - Human Resource Management
Western International
Certified Practitioner - Organizational Design And Development
AIHR
Skills
- Organizational Change Management
- Organizational design and development
- AI for HR
- Erp program
- Process improvement
- Data analysis
- Stakeholder engagement
- Strategic planning
- Resource allocation
- Budget management
- Team collaboration
- Effective communication
- Employee training
- Problem solving
- Conflict resolution
- Performance monitoring
- Crisis management
- Troubleshooting and problem resolution
- Data-driven decision making
- Cross-functional communication
- Human resources management
- Cross-functional team coordination
- Organizational improvement
- Influencing and negotiating
- Corporate communications
- Organizational development
- Operations planning
- Innovation management
- Business performance management
- Cross-functional team leadership
- Operations management
- Cross-functional collaboration
- Documentation and reporting
- Partnership development
- Talent development
- Work Planning and Prioritization
- Written communication
- Needs assessment
- Corporate governance
- Adaptability and flexibility
- Analytical skills
- Staff management
- Administration and reporting
- Talent acquisition
- Staff development
- Technical proficiency
- Complex Problem-solving
- MS office
- Supply chain management
- Teamwork
- Business analysis
Certification
- Certified Practitioner Organizational Development, & Design Transformation
- Prosci/ADKAR
- IBM Project Design Certified
- HRBP Certified
- AI for HR Certified
- Board of Advisors Furman University for Technology and AI
Timeline
Sr Manager Enablement
ADUSA
12.2023 - Current
Director Sr Manager
Argano Consulting
08.2018 - 08.2023
Senior program manager ERP Transformation
Nspro
01.2007 - 08.2018
BA - Human Resource Management
Western International
Certified Practitioner - Organizational Design And Development
AIHR