Jacqui Hilow
Winchester
Summary
Dynamic professional with a proven track record at The Home Depot, excelling in associate training and operational efficiency. Reducing turnover and enhancing team collaboration, I leverage strong problem-solving skills to foster a positive work environment. Committed to maintaining high standards and driving performance through effective communication and multitasking abilities.
Experienced with managing night operations and optimizing store performance. Utilizes strong organizational and leadership skills to ensure smooth operations. Track record of effective problem-solving and maintaining high operational standards.
Overview
12
12
years of professional experience
Work History
Night Operations Assistant Store Manager
The Home Depot
06.2020 - Current
- Reduced associate turnover by fostering a positive work environment and addressing associate concerns promptly.
- Maintained store security by adhering to established protocols.
- Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during overnight operations.
- Conducted regular safety checks to ensure compliance with company policies and OSHA regulations, maintaining a safe work environment for associates.
- Mentored new team members, providing them with the necessary training and support to excel in their roles.
- Facilitated clear communication between day and night shifts, ensuring smooth transitions between shifts for seamless store operations.
- Maintained store appearance standards to ensure shop ability for customers.
- Resolved conflicts among team members diplomatically, fostering a collaborative work environment and promoting teamwork during night shifts.
- Collaborated with other store managers to develop best practices for night shift operations, resulting in improved overall performance.
- Provided constructive feedback to associates to foster growth and development within the team.
- Trained and guided team members to maintain high productivity and performance.
- Facilitated pack out and pack up accuracy and efficiency.
Co-Owner and Manager
Diamond Image Auto Detailing
08.2013 - 03.2015
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Interacted well with customers to build connections and nurture relationships.
- Improved marketing to attract new customers and promote business.
Waitress
Nick's Restaurant
08.2013 - 06.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
HVAC
Lincoln Technical Institute
DanburyDental Hygiene
Northern Essex Community College
Haverhill, MASkills
- Associate training
- Merchandising strategies
- Scheduling coordination
- Store maintenance
- Stock control
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Time management
- Excellent communication
- Operational efficiency
- Team building
Accomplishments
- Completed District EDP training.
- Completed Regional ASM Advanced Development training.
- Traveled to the SSC in Atlanta to do ASM training.
- Covered 3 stores in the district overnight for a week at a time and traveled to a 4th store to assist with freight, which I received a Regional Patch for.
Timeline
Night Operations Assistant Store Manager
The Home Depot
06.2020 - Current
Co-Owner and Manager
Diamond Image Auto Detailing
08.2013 - 03.2015
Waitress
Nick's Restaurant
08.2013 - 06.2014
HVAC
Lincoln Technical Institute
Dental Hygiene
Northern Essex Community College
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