Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Hi, I’m

Jacqui Kirksey

Millry

Summary

Dynamic customer service professional with proven conflict resolution skills at Results Cx. Adept at enhancing customer satisfaction through active listening and efficient problem-solving. Recognized for managing high call volumes while maintaining professionalism, leading to increased customer loyalty and repeat business. Proficient in CRM software and committed to fostering positive client relations.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6
years of professional experience
1
Certification

Work History

Results Cx

Customer Service Representative
08.2024 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Washington County Hospital & Nursing Home

Dietary Aide
08.2020 - 06.2023

Job overview

  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Followed all food safety regulations while preparing meals for patients.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.

Alorica

Customer Service Representative
08.2019 - 02.2022

Job overview

  • .
  • Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
  • Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
  • Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
  • Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
  • Utilized effective time management techniques to prioritize tasks effectively and meet strict deadlines.
  • Provided ongoing support to teammates, fostering a collaborative environment that improved overall team performance.
  • Improved customer satisfaction by actively listening to concerns and providing timely resolutions.
  • Delivered exceptional customer service through proactive problem-solving and efficient resolution of issues.
  • Conducted thorough research on customer inquiries, ensuring accurate information was provided during interactions.
  • Collaborated with cross-functional teams to address complex customer needs and provide comprehensive solutions.
  • Contributed positively to the overall team atmosphere, motivating colleagues and ensuring a supportive work environment.
  • Completed necessary documentation accurately for each interaction, facilitating seamless communication between departments when needed.
  • Assessed individual customer needs with attentive questioning techniques, offering personalized recommendations based on their specific requirements.

Education

Millry High School
Millry, AL

High School Diploma
05-2016

University Overview

  • Ranked in Top 14% of class
  • Extracurricular Activities:Drama club ,Drum Major 3 years, Bible Club


Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Clerical support
  • Dispute resolution
  • Account management
  • CRM software
  • CRM software proficiency

Accomplishments

Accomplishments
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • MCAS - Microsoft Certified Application Specialist
Availability
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Timeline

Customer Service Representative
Results Cx
08.2024 - Current
Dietary Aide
Washington County Hospital & Nursing Home
08.2020 - 06.2023
Customer Service Representative
Alorica
08.2019 - 02.2022
Millry High School
High School Diploma

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Jacqui Kirksey