Jacqui-Maria Russell
Elmont,NY
Summary
Accomplished Office Manager with a proven track record at The Church-in-the-Gardens, adept in bookkeeping and staff hiring. Excelled in optimizing office operations, ensuring payroll accuracy, and enhancing team performance. Negotiated cost-saving vendor contracts and elevated customer service standards, demonstrating exceptional organizational and leadership skills.
Overview
17
17
years of professional experience
Work History
Office Manager
The Church-in-the-Gardens
Forest Hills, New York
09.2008 - Current
- Processed payroll accurately ensuring all employees were paid on time.
- Managed office budget to handle inventory, postage and vendor services.
- Managed office inventory and placed new supply orders.
- Provided training to new hires on office policies and procedures.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Organized company events including holiday parties, team building activities.
- Recruited and trained new employees to meet job requirements.
- Managed, scheduled and coordinated office functions and activities for employees.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Reviewed completed work to verify consistency, quality, and conformance.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Supervised staff members, organized schedules and delegated tasks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified needs of customers promptly and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - English Language and Literature
Cuny York College
Jamaica, NY05-2000
Skills
- Bookkeeping
- Billing
- Staff hiring
- Vendor engagement
- Human resources
- Senior leadership support
References
References available upon request.
Timeline
Office Manager
The Church-in-the-Gardens
09.2008 - Current
Bachelor of Arts - English Language and Literature
Cuny York College
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