Jacqui Schollenberger
Johnson City,TN
Summary
Therapeutic professional with extensive experience addressing mental health challenges and facilitating client growth. Known for collaborative approach and dedication to achieving meaningful results. Reliable team player with strong skills in conflict resolution and adaptability, ensuring client-centric care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Clinical Social Worker
Headway
08.2025 - Current
- Facilitated individual and group therapy sessions to promote mental wellness.
- Developed tailored treatment plans based on client assessments and progress evaluations.
- Utilized evidence-based therapeutic techniques to address diverse client needs effectively.
- Conducted comprehensive psychological evaluations to identify client challenges and strengths.
- Educated clients on coping strategies and resources for ongoing support outside therapy sessions.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Developed psychoeducational materials to educate clients on mental health topics, promoting self-awareness and understanding.
Developmental Director/Therapist
Higher Ground Counseling
02.2025 - 08.2025
- Led strategic initiatives to enhance counseling services and improve client outcomes.
- Developed and implemented training programs for staff to promote professional development.
- Oversaw budget management and resource allocation to ensure operational efficiency.
- Facilitated collaboration between departments to streamline service delivery processes.
- Directed quality assurance processes to maintain high standards of client care and satisfaction.
- Fostered a supportive environment by mentoring staff and promoting best practices in counseling.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Therapist Telehealth
Better Help
10.2022 - 10.2024
- Conducted individual therapy sessions utilizing evidence-based techniques to address client needs.
- Developed personalized treatment plans to foster client growth and emotional resilience.
- Implemented therapeutic interventions that enhanced coping skills and facilitated personal development.
- Analyzed client progress data to refine treatment strategies and enhance therapeutic outcomes.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
Behavioral Health Consultant/Therapist
Cherokee Health Systems
01.2021 - 10.2022
- Provide comprehensive assessment and diagnosis of behavioral health clients
- Provide effective treatment planning and assisting clients in successfully achieving goals
- Evaluate crisis situations and apply appropriate interventions
- Actively participate in meetings that support Cherokee’s integrated health care model to provide comprehensive care for clients
- Assist in the detection of “at risk” patients and development of plans to prevent further psychological or physical deterioration
- Assist the primary care team in developing care management processes such as the use of guidelines, disease management techniques, case management, and patient education to improve self-management of chronic disease
- Provide assessment, consultation and brief interventions for psychological/psychiatric problems and/or disorders
- Teach patients, families and staff, care, prevention and treatment enhancement techniques
- Monitor the site’s behavioral health program, identifying problems related to patient services and making recommendations for improvement
- Participates in Quality Improvement (QI) and Quality Assurance (QA) and Continuous Quality Improvement (CQI) as appropriate
Therapist (partnership and telehealth)
Mental Health Cooperative
01.2020 - 12.2020
- Complete initial intake with persons referred, by primary care, for therapy and possible psychiatric evaluations and initiate treatment plan
- Provide clinical diagnosis, therapy and treatment plan and collaborate with care management and psychiatrist as needed
- Maintain positive relationship with physicians providing referrals and act as liaison in communicating needs, concerns and questions
- Remain available to provide clinical supervision for therapist seeking licensure
- Collaborate with regional MHC offices to provide telehealth therapy support for TN Care and Medicare population
Clinical Social Worker/Health Coach
Erlanger Palliative Care
03.2018 - 01.2020
- Functions as a member of a multidisciplinary palliative medicine service providing Palliative Care consultation in the Erlanger inpatient setting
- Assisting the Medical Director in providing education to the medical residents participating in the PCS palliative medicine program
- Conduct bio-psychosocial assessment for persons receiving palliative care support in the outpatient setting
- Participate in development of treatment plans, with emphasis on diagnosis of adjustment, anxiety, depression, PTSD and complicated grief
- Provide counseling support for persons coping with chronic serious illness while helping them navigate their care choices
- Coordinating with the Erlanger Survivorship program to develop and implement support groups for the GYN oncology patients seen by palliative care
- Responsible for social work- oriented policy and procedure development for the PCS outpatient practice
- Assist the Medical Director in developing team health and colleague self-care curriculum for the outpatient team
- Assist in marketing informational meetings in various primary care and other specialty offices
- Participate in representing PC in various job fairs, conferences and several TV media interviews
Adjunct teaching
Southern Adventist University
06.2012 - 11.2019
- Act as mentor in an advanced practice CBT and Group classes, grading individual counseling skills and working with the Dean of the department
- Research curriculum in developing class for interventions with older adults
- Participate in student portfolio defense as requested
Adjunct teaching
Lee University
01.2014 - 01.2015
- Selected teaching materials and taught Social Work Methods course at the Undergraduate level
- Selected teaching materials and taught Introduction to Social Work at the Undergraduate level
Education
Master of Business Administration - Transformative leadership
Milligan University
Elizabethton, TN12.2026
Master of Social Work - Families, Individuals, and Groups
Southern Baptist Theological Seminary
Louisville, KY05-1996
Bachelor of Science - Consumer Service, emphasis in Interior Design
Carson Newman University
Jefferson City, TN06.1991
Skills
- Results-focused and meticulous
- Effective time management and flexibility
- Supporting colleagues with encouragement
- Two decades of industry experience
- Enthusiasm for teaching and skill development
- Treatment Planning
- Building rapport
- CBT techniques
- Relationship building
Certification
LCSW-TN #5469; LCSW- GA #5616
Timeline
Licensed Clinical Social Worker
Headway
08.2025 - Current
Developmental Director/Therapist
Higher Ground Counseling
02.2025 - 08.2025
Therapist Telehealth
Better Help
10.2022 - 10.2024
Behavioral Health Consultant/Therapist
Cherokee Health Systems
01.2021 - 10.2022
Therapist (partnership and telehealth)
Mental Health Cooperative
01.2020 - 12.2020
Clinical Social Worker/Health Coach
Erlanger Palliative Care
03.2018 - 01.2020
Adjunct teaching
Lee University
01.2014 - 01.2015
Adjunct teaching
Southern Adventist University
06.2012 - 11.2019
Master of Business Administration - Transformative leadership
Milligan University
Master of Social Work - Families, Individuals, and Groups
Southern Baptist Theological Seminary
Bachelor of Science - Consumer Service, emphasis in Interior Design
Carson Newman University