Jacqui Wagner
USA
Summary
Strong work ethic and enthusiasm. High energy and outgoing with a dedication to guest relations. Trained in high volume restaurant and customer service background. Confident manager with 10 years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring food service crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Shift Manager
The Whisper House
03.2022 - Current
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Monitored employee food handling, safety and uniform requirements.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
Waitress / Bartender
Buffalo Wild Wings
03.2018 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress/ Bartender
572 Social Kitchen & Lounge
06.2014 - 01.2018
- Deliver exception, friendly and fast service
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Front of House Manager/Server
Trolls of Big Bear
09.2011 - 06.2014
- Schedule servers
- Place orders (Food, Alcohol and supplies)
- Overlook guest experience
- Work with individual servers to improve performance
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
General Manager
Big Bear Lake Front Lodge
12.2009 - 02.2012
- Oversee 3 hotels (California, Vermont and Arizona)
- Oversee 150 + employees
- EOM, Daily and Auditing Reports
- Online inventory & rates
- Works well under pressure
- Trained in food, liquor and wine
- POS operation
- California food handler card
- Friendly, Outgoing and highly reliable
Education
No Degree - Business
San Diego College
San Diego, CASkills
- Strong work ethic and enthusiasm
- High energy and outgoing with a dedication to guest relations
- Trained in high volume restaurant and customer service background
- Deliver exceptional, friendly and fast service
- Address guest needs/complaints
- Opening and closing procedures such as stocking, cleaning, reconciliation of register drawer
- Schedule servers
- Place orders (Food, Alcohol and supplies)
- Overlook guest experience
- Work with individual servers to improve performance
- Oversee 3 hotels (California, Vermont and Arizona)
- Oversee 150 employees
- EOM, Daily and Auditing Reports
- Online inventory & rates
- Works well under pressure
- Trained in food, liquor and wine
- POS operation
- California food handler card
- Friendly, Outgoing and highly reliable
Cash handling oversight
Task Delegation
Employee Scheduling
Staff Motivation
Customer Service
Problem-Solving
Relationship Building
Critical Thinking
Team Leadership
Reliable and Responsible
Staff Supervision
Money Handling
Strategic Planning
POS Terminal Operation
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Shift Manager
The Whisper House
03.2022 - Current
Waitress / Bartender
Buffalo Wild Wings
03.2018 - 04.2022
Waitress/ Bartender
572 Social Kitchen & Lounge
06.2014 - 01.2018
Front of House Manager/Server
Trolls of Big Bear
09.2011 - 06.2014
General Manager
Big Bear Lake Front Lodge
12.2009 - 02.2012
No Degree - Business
San Diego College
- ServSafe Food Protection Manager Certification - National Restaurant Association.
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