Jacquie Heck
Aurora,OR
Summary
Comprehensive Background Investigator with 20 years of experience in background investigations industry. Adept at researching and reviewing data obtained from different data sources. Performing thorough credit and financial background checks and safely store acquired information.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Strong work ethic with solid background in high-volume office environments focused on delivering exceptional reports to clients. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
20
20
years of professional experience
Work History
Background Investigator II
Maps Credit Union
Wilsonville , OR
10.2019 - 04.2024
- Conducted in-depth interviews with subjects, witnesses, and other individuals to obtain information regarding case backgrounds.
- Reviewed investigative documents including police reports, court records, and other related materials.
- Verified subject's identity by collecting and analyzing personal data such as fingerprints, driver's license numbers, social security numbers.
- Prepared comprehensive reports summarizing findings from each investigation conducted.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Background Screener
Pacific Screening Inc.
Beaverton, OR
09.2004 - 05.2019
- Conducted in-depth interviews with subjects, witnesses, and other individuals to obtain information regarding case backgrounds.
- Reviewed investigative documents including police reports, court records, and other related materials.
- Verified subject's identity by collecting and analyzing personal data such as fingerprints, driver's license numbers, social security numbers.
- Utilized public databases to locate persons of interest or obtain additional background information on cases.
Education
Some College (No Degree) - Certified Medical Administrative Assistant
Western Business College
Portland, ORSkills
- Interviewing abilities
- Investigative research
- Surveillance techniques
- Data entry
- Legal Compliance
- Background Checks
- Multi-line telephones and office equipment
- Professional communication with clients
Timeline
Background Investigator II
Maps Credit Union
10.2019 - 04.2024
Background Screener
Pacific Screening Inc.
09.2004 - 05.2019
Some College (No Degree) - Certified Medical Administrative Assistant
Western Business College
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