Jacquelyn McCormick
Service Manager
Nottingham,NH
Summary
Dependable and self-driven person who has ten years years of customer service experience with independent approach to handling high-volume customer loads. Well-versed in business practices, standards of operation and customer needs. Excellent relationship-builder, and deliver in-depth training and mentoring to help employees improve abilities and advance work quality. Effective communicator, planner,and quick eager learner.
Overview
10
10
years of professional experience
Work History
Front Desk Coordinator
NH Oral And Maxillofacial Surgery Practice
Exeter , NH
07.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected payments and verify insurance coverage for patient.
- Confirmed appointments, communicated with patients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved patient problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Service Manager
Texas Roadhouse
Newington, NH
08.2012 - 07.2021
- Developed a salesmanship program within bartenders and servers that increases sales and determines which shifts the team member gets each week to encourage great salesmanship. Which helps me to manage each employee's individual performance including conducting performance evaluations, coaching, and discipline.
- Manage liquor orders and controlling liquor costs. Enforcing applicable liquor laws and Responsible Alcohol Service guidelines.
- Assist in development of all key hourly managers, Assistant Managers, hourly employees by providing daily feedback on performance during one-on-ones and train every opportunity.
- In conjunction with all Management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times.
- Oversee all Front of House operations if needed back of house as well, ensuring Legendary Food and Legendary Service is delivered to the guests, and manage all employees on a daily basis.
- Drive sales, steps of service, and guest satisfaction.
- Reviewing applications, interviewing, and hiring employees.
- Creating a fun, safe environment by following Texas Roadhouse's core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff.
- Experience in assisting and working in the marketing side of Texas Roadhouse
Education
Associate of Arts - Liberal Arts And General Studies
Great Bay Community College
Portsmouth, NHSkills
- Time Management
- Decision-making / Conflict Resolution
- Microsoft Office (Word, Excel),PowerPoint
- Hiring standards
- Front Desk Management
- Staff development plans
- Increase in sales and productivity
- Multi-tasker
- Dependable
Timeline
Front Desk Coordinator
NH Oral And Maxillofacial Surgery Practice
07.2021 - Current
Service Manager
Texas Roadhouse
08.2012 - 07.2021
Associate of Arts - Liberal Arts And General Studies
Great Bay Community College
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