Jacquie McKenna
Seminole,FL
Summary
I am a highly motivated, quick learning, self-starter, flexible, reliable and dependable individual. I have extensive experience in accounts receivable, payables, payroll, general ledger, office administration, security, and hospitality. I excel in oral and written communication. Customer satisfaction is the top priority along with maintaining a positive work culture environment for employees. Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager/Operations Manager
SDS Data Retrieval
01.2021 - Current
- Perform all administrative/office duties
- 3 direct report employees
- Daily audit of direct reports accounts
- On board new hires
- Ensuring all operations are carried out appropriately in a cost-effective way
- Improving operational management systems, processes and best practices
Director of Administrative Services/Executive Assistant
Freedom Square Retirement Center
01.2016 - 09.2021
- Direct report to the Executive Director
- Director of Administrative Services
- Oversee three shifts 24/7 for Concierge and Security on entire campus
- 18 direct report employees
- Coordinate staff scheduling and Kronos timekeeping
- Complete and initiate weekly in-house training for staff
- Maintain Kaba Lock system for over all residents and staff
- Monitor emergency safety equipment including but not limited to cameras, phones and Kaba locks
- First and main person in charge of all communication for the campus to staff, residents, and families
- Liaison for transportation efforts on campus
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Developed and maintained automated alert systems for important deadlines.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant
- Duties
- Handle all resident relations including issues, concern, and questions, drafting letters and memos, responding to all correspondence coming into the Executive Director, update and maintain the resident handbook, attend all meetings in Executive Director’s absence, order all office supplies, maintains all calendars, schedules, and plans events and much more
- Assist and deal with all levels of management on a daily basis
Billing Specialist/Accounts Payable
- Accounts payable –receive all invoices and code to appropriate department and input into software system for payment
- Billing - enter all charges for over 400 residents, prepare invoices, collections, prepare all refunds due
- Work on Oracle software system and Kronos timekeeping system daily
- Work on Excel and Word daily
Medical Transcriptionist/Bookkeeper
01.2005 - 01.2016
- Transcribing dictation for the doctor in a timely manner with complete accuracy
- Used Word, Excel, and Gear Player daily
- Accounts receivable – weekly billing and collection calls
- Accounts payable – weekly check runs
- Payroll – coordinated biweekly payroll
- Assisted patients and maintained records
- Worked with pharmacies and insurance companies on the patient’s behalf
- Used QuickBooks, Excel, Word and Kronos timekeeping systems daily
Asst. General Manager
Terra Excavating
01.1999 - 01.2005
- Accounts receivable – management of customer accounts, review aging and trial balance reports to identify past due accounts and perform collection calls
- Accounts payable – management of vendor accounts and generate weekly checks
- Human resources - maintaining job descriptions and employee handbook, new hire orientation, exit interviews and employee and supervisor liaison
- Payroll – coordinated biweekly payroll for 200 plus employees
- Ensured compliance with accounting deadlines
- Performed general office and administrative tasks
Education
High School Diploma -
Seminole High School
Seminole, FLSkills
- Used Peachtree, QuickBooks, Word and Excel daily
- Skills
- Proficient in
- Windows, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, ADP Payroll, QuickBooks, Peachtree, Oracle, Avionte, Peoplesoft, KRONOS Timekeeping, and Point Click Care
- Notary Public
- Business Correspondence
- Advanced MS Office Suite Proficiency
- Proper Phone Etiquette
- Social Media Knowledge
- Excel Spreadsheets
- Schedule Planning
- Problem Resolution
- Microsoft Office
- QuickBooks Expertise
- Information Confidentiality
- Project Management
- Executive Support
- Strong Problem Solver
- Office Administration
- Spreadsheet Tracking
- Reports and Financial Statements
- Office Supplies and Inventory
- Administration Management
- Administrative Policies
- AR/AP
- Payroll
- Accounting
Certification
- Notary Public
Timeline
Office Manager/Operations Manager
SDS Data Retrieval
01.2021 - Current
Director of Administrative Services/Executive Assistant
Freedom Square Retirement Center
01.2016 - 09.2021
Medical Transcriptionist/Bookkeeper
01.2005 - 01.2016
Asst. General Manager
Terra Excavating
01.1999 - 01.2005
Executive Assistant
Billing Specialist/Accounts Payable
High School Diploma -
Seminole High School
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