Jacquie Richards
London
Summary
Strategic and results-driven Quality Manager with 20+ years of experience in automotive manufacturing, specializing in Built-In Quality (BIQ), customer-focused problem solving, and cross-functional leadership. Proven ability to lead teams through complex launches, elevate quality standards, and drive operational excellence. Skilled in leveraging lean principles, Six Sigma, and global quality systems to ensure customer satisfaction, compliance, and continuous improvement.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CAMI Battery Assembly Plant (BAP) Quality Manager
General Motors – CAMI Assembly
08.2023 - Current
- Lead the Quality Management System for battery manufacturing, embedding BIQ principles across all operations.
- Coach and develop a team of 12 salaried professionals in root cause analysis, countermeasure development, and problem-solving tools (FIT, GPIM, PRTS, ECR, Q-Das, FlexNet, Bauer).
- Achieved key customer-focused metrics (FTA, FTQ, IPPM) by strengthening Process Control Plans, PFMEA, GRA compliance and quality assurance standards.
- Directed successful PPAP approvals for module assembly and upcoming RESS pack assembly, ensuring customer readiness.
Quality Launch Manager – Vehicle & Battery Assembly
General Motors – CAMI Assembly
05.2021 - 08.2023
- Led the Manufacturing Quality Launch Plan for the Zevo 600 Greenfield project and CAMI Assembly launch.
- Supervised Launch Quality Engineers to ensure customer issues were contained, resolved, and prevented during build phases.
- Validated and confirmed readiness of manufacturing and quality processes, executing the Mater DOT process, to ensure a successful MQRR. including DVT, water leak testing, color harmony, and squeak & rattle testing.
- Embedded BIQ standards into production through standardized repair procedures, control plans, and operator job element sheets.
- Implemented Global Customer Audit and Launch Drive Audit processes to ensure flawless execution at launch.
Business Manager / Planner – Stamping and General Assembly
General Motors
01.2017 - 01.2021
- Directed day-to-day production operations while championing customer-first quality standards.
- Mentored Group Leaders in problem solving, continuous improvement, and BIQ-based corrective actions.
- Championed cost-reduction and throughput improvement initiatives while maintaining safety, quality, and productivity.
- Served as Level 2 Quality and People Champion for business plan deployment, aligning people development with GM business objectives.
GMS Internal Calibration Coach
General Motors
2014 - 01.2017
- Designed and facilitated engaging training modules for over 3,000 salaried and hourly employees, fostering a culture of continuous improvement, standardization, people involvement, short lead time execution, and Built-in Quality.
- Coached and mentored Team Leaders and Group Leaders on leading effective, inclusive team meetings that empowered hourly employees to actively engage in problem-solving and deliver sustainable business results.
- Led internal calibration audits and partnered with managers and supervisors to close performance gaps through collaborative action planning and skill development.
- Administered the Plant Scorecard process, ensuring accurate problem identification, development of effective countermeasures, and transparent communication of progress across all departments.
- Served as Internal ISO Auditor, validating robust procedures, mentoring teams on compliance expectations, and reinforcing adherence to ISO 14001 Quality and Environmental Standards.
Production Supervisor – Chassis, Trim, and Final Trim Departments
Ford Motor Company of Canada – St. Thomas, ON
01.2002 - 01.2012
- Supervised high-volume production teams while ensuring compliance to quality and safety standards.
- Partnered with engineering and quality to implement error-proofing and standardized work updates.
Education
Bachelor of Arts - Human Ecology
University of Western Ontario
01.2001
Skills
- Rising Star in Technology Award (2022)
- Workplace Safety System Performance Champion Chemical Exposure (2025- Present)
- GM Women’s Council (2019–Present) – Chair (2020–2024)
- Professional Managers Network – Member (2015–2022), Chair (2017–2020)
Certification
- Black Belt OPEX Master | Six Sigma Green Belt | Lean Behavior Training
- Certified Lockout Trainer | Electrical High Voltage – 2B Isolation Testing
- Statistical Process Control | Quality Systems & BIQ Training
Timeline
CAMI Battery Assembly Plant (BAP) Quality Manager
General Motors – CAMI Assembly
08.2023 - Current
Quality Launch Manager – Vehicle & Battery Assembly
General Motors – CAMI Assembly
05.2021 - 08.2023
Business Manager / Planner – Stamping and General Assembly
General Motors
01.2017 - 01.2021
Production Supervisor – Chassis, Trim, and Final Trim Departments
Ford Motor Company of Canada – St. Thomas, ON
01.2002 - 01.2012
GMS Internal Calibration Coach
General Motors
2014 - 01.2017
Bachelor of Arts - Human Ecology
University of Western Ontario
Awards
Rising Star in Technology Award (2022), Workplace Safety System Performance Champion – Chemical Exposure, GM Women’s Council (2019–Present) – Chair (2020–2024), Professional Managers Network – Member (2015–2022), Chair (2017–2020)
Skills
- Internal Auditor
- PPAP (Production Part Approval Process)
- PFMEA (Failure Mode & Effects Analysis)
- Control Plans & Standardized Work Development
- Launch Assurance Process & Global Customer Audit
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