Jacquil Wright

• Mentored and assisted children with homework and after school assignments

• Developed after-school activities to provide educational reinforcement, and a productive learning environment

• Utilized and integrated lessons from elementary education courses, and from various methods classes to properly assist students

• Tutored and mentored students to aid in their social-emotional skills, and their transition to higher grade levels

• Responded to client insurance related questions and issues

• Established collaborative relationship with prospective clients from various sources such as networking cold calling and referrals

• Described the advantage and disadvantages of different policies to promote the sale of insurance plans

• Completed administrative tasks including maintaining records and handling policy renewals

• Distributed policy proceeds after a claim is submitted and approved

• Responded to clients’ insurance-related questions and issues

• Established a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals

• Described the advantages and disadvantages of different policies to promote the sale of insurance plans

• Completed administrative tasks including maintaining records and handling policy renewals

• Distributed policy proceeds after a claim is submitted and approved

• Processed milestones for the clients and employees to work toward

• Assisted customers with setting up and navigating programs or software

• Promoted the value of the product through teaching various methods of how to use the software

• Upsold services and products with the brand image

• Promoted value through customer experience and going above and beyond the customer experience

• Assisted in creating training courses and educational materials to ensure customer success

• Review customer complaints and concerns to improve the customer experience

• Met with clients following the sale of software packages to collect data and other information required to customize software systems

• Created a project plan for each client detailing the tasks that need to be completed during the installation

• Installed server hardware and software infrastructure

• Set up user accounts and passwords

• Customized software systems based on client’s individual needs and specifications

• Educated clients on how to use purchased software systems and customized system features

• Installed and maintained network services, equipment, and various items

• Informed the project team of key deliverables and project milestones

• Developed, maintained, and strengthened customer relationships

• Monitored customer health, identified and mitigated account-level risks, upsold opportunities, aligned product and customer roadmaps, and delivered customer renewals promptly

• Managed and resolved urgent customer issues, escalated to internal teams as necessary

• Built and maintained a thorough understanding of company’s products and any new products developed

• Conducted in-depth software trainings to update customers on product knowledge

• Guided new companies and customers through new product updates and developments

• Acted as go between for users and professional teams to facilitate communication

• Maintained records, plans, status reports, and other related documentation

• Tested products and used customer information and feedback to implement improvements

• Interacted with users to ensure satisfaction and understanding of the product

• Utilized Salesforce to gather and use client information to reach out and establish dormant accounts to prevent customer churn

• Walked customers through the process of utilizing CRM software on their machines to perform at the most optimal level of performance

• Helped customers troubleshoot issues they encountered while using the CRM software and provided actionable tips to resolve the problem

• Sent technical documentation to customers who have lost or misplaced theirs

• Escalated difficult cases to a Senior Analyst or App Developers to further diagnose technical issues

• Accessed customers databases remotely, when necessary, to resolve problems

• Suggested software recommendation updates to support CRM software

• Built and maintained a full sales pipeline from prospects to close deals in a defined territory of accounts

• Drove, up-sold/cross-sell and closed new opportunities

• Presented price, credit and terms in accordance with standard procedures

• Accurately processed customer transactions such as orders and quotes

• Scheduled product demos for qualified customers

• Met and surpassed quantitative and qualitative goals for prospecting, customer demos, and other vital sales process activities.

• Utilized Salesforce to gather prospect details to build upon client rapport and to help complete the sales process

• Network Monitoring using Prognosis, NNMi, SCOM, Nagios XL

• Updated and made sure tickets were completed and accurate

• Problem solved issues within the network infrastructure to provide performance continuity

• Provided monitoring, management, and reporting of network issues

• Collaborated with various engineers to resolve network issues to grant students access to academic and financial information