Jacquira Hopson
Bainbridge,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
04.2021 - Current
- Handles incoming calls or inquiries from prospective customers or clients
- Assists customers effectively by solving customer disputes
- Maintain up-to-date knowledge of customer accounts
- Schedule reservations for customers
- Answer phone and assist customers with changes.
- Collaborate with team members to develop best practices for consistent customer service delivery.
- Optimize customer support by establishing collaborative service environments through targeted operational initiatives.
- Collect and returne unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Conduct training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Cashier/Customer Service
Woodalls
10.2020 - 04.2021
- Cook, clean, run register, stock, and provide customer service.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Stocker/Receiver
Walmart
09.2019 - 10.2020
- Stocker, clean, and unload truck.
- Consistently lifted materials weighing as much as [Number] pounds.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered customer questions and provided detailed product information.
Cashier
Winn Dixie
05.2017 - 04.2019
- Stocking front, sweeping, and cleaning register.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Upsold additional products and services to customers, increasing revenue.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Cybersecurity
Albany Technical College
Albany, GA05.2024
Skills
- Security Auditing
- Data Management
- Microsoft Word
- Customer Service
- Network Security
- Access Control
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created daily database reports to identify and mediate potential vulnerabilities.
Assessments
- Retail Cash Handling, Highly Proficient, 08/01/19
- Retail Customer Service, Familiar, 08/01/19
- Customer service, Familiar, 01/01/22
Timeline
Customer Service Representative
Alorica
04.2021 - Current
Cashier/Customer Service
Woodalls
10.2020 - 04.2021
Stocker/Receiver
Walmart
09.2019 - 10.2020
Cashier
Winn Dixie
05.2017 - 04.2019
Cybersecurity
Albany Technical College