Jacquise Neal
China Grove,NC
Summary
With a proven track record at Atrium Healthcare, I excel in patient scheduling and relationship management, enhancing patient care through efficient use of electronic medical records and insurance verification. My expertise in healthcare regulations and data entry, coupled with a commitment to improving patient satisfaction, has significantly optimized healthcare delivery.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Atrium Healthcare
Concord, NC
05.2024 - Current
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Verified patient coverage prior to appointment scheduling.
- Participated in training sessions to stay updated on healthcare policies and registration software.
Medical Receptionist
Charlotte Gastroenterology & Hepatology
Huntersville, NC
03.2023 - 05.2024
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Patient Service Specialist
Atrium Healthcare
Charlotte, NC
10.2022 - 03.2023
- Explained various admission forms and policies, acquiring signatures for consent.
- Reported liabilities and risk management concerns to supervisor for review.
- Implemented patient satisfaction surveys to identify areas for improvement.
Patient Coordinator
Dedicated Senior Medical Center
Charlotte, NC
04.2022 - 10.2022
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Coordinated patient referrals to specialists and other healthcare services.
Patient Services Coordinator
Novant Health, Inc
Salisbury, NC
02.2022 - 04.2022
- Obtained necessary signatures for privacy laws and consent for treatment.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Registrar
Atrium Healthcare
Charltote, NC
09.2020 - 02.2022
- Facilitated communication between faculty members, advisors, deans, administrators and students.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Compiled statistical reports on enrollment numbers and demographics.
Customer Service Representative
Lowes Home Improvment
Kannapolis, NC
09.2019 - 09.2020
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Sales Associate
Belk
Concord, NC
04.2016 - 09.2019
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided accurate information about products, prices and services.
- Placed special orders or called other stores to find desired items.
Crew Person
McDonald's
Kannapolis, NC
06.2014 - 04.2016
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Efficiently handled multiple orders during rush hour periods without compromising accuracy or quality of food served.
- Monitored inventory levels for ordering purposes.
Education
High School Diploma -
South Rowan High School
1655 Patterson St, China Grove, NC 2802306-2015
Some College (No Degree) - Business Administration
Rowan Cabarrus Community College
1531 Trinity Church Rd, Concord, NC 28027Skills
- Electronic medical records
- Patient scheduling
- Insurance verification
- Healthcare regulations
- Data entry
- Patient relationship management
Timeline
Patient Service Specialist
Atrium Healthcare
05.2024 - Current
Medical Receptionist
Charlotte Gastroenterology & Hepatology
03.2023 - 05.2024
Patient Service Specialist
Atrium Healthcare
10.2022 - 03.2023
Patient Coordinator
Dedicated Senior Medical Center
04.2022 - 10.2022
Patient Services Coordinator
Novant Health, Inc
02.2022 - 04.2022
Registrar
Atrium Healthcare
09.2020 - 02.2022
Customer Service Representative
Lowes Home Improvment
09.2019 - 09.2020
Sales Associate
Belk
04.2016 - 09.2019
Crew Person
McDonald's
06.2014 - 04.2016
High School Diploma -
South Rowan High School
Some College (No Degree) - Business Administration
Rowan Cabarrus Community College