Jacquisha Kincy
Houston,TX
Summary
Brings 3+ years of work from home Call Center Customer Service Experience with an Associates degree in Multidisciplinary Studies- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Health Care Aide (Part-time only)
HOME HEALTHCARE AIDE
12.2021 - Current
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Maintained clean and well-organized environment for client happiness and safety
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Tracked and reported clients' progress based on observations and conversations
- Monitored patients after surgery, answered questions and provided home care strategies
- Improved patient outlook and daily living through compassionate care.
Health Plan Specialist (work From Home)
Medica
10.2023 - 02.2024
- Maintained up-to-date knowledge of government programs such as Medicare and Medicaid, enabling accurate guidance for eligible members seeking enrollment assistance.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Representative (work From Home)
Vdart Inc.
09.2021 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions for unemployment claims
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times
- Reviewed documentation and accounts to gain full picture
- Assisted claimants, providers and clients with problems or questions regarding claims
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Account Representative (work From Home)
ARS National Services
01.2020 - 09.2021
- Processed client payments and updated accounts
- Analyzed accounts for delinquencies and other ongoing issues
- Contacted customers to assess satisfaction and current needs
- Drove sales by developing exceptional customer rapport to foster satisfaction
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Entered client details and notes into system for interdepartmental access and review
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Assistant Manager
Timewise
09.2017 - 01.2020
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Delegated daily tasks to team members to optimize group productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05.2025
Associate of Arts in Multi-/Interdisciplinary Studies -
Houston Community College
Houston, TX07.2023
Received HS Diploma -
Westbury High School
Houston, TX05.2014
Skills
- Documentation Research
- Decision-Making
- Flexible Schedule
- Conflict Resolution
- Call Center Customer Service
- Worked with Dual Monitors
- Staff Training
- CRM Software
- Helpdesk
- Zendesk
- Quality Control
- Healthcare
Other Items
- Has worked with dual monitors
- Has Internet
- Has a designated work space
- Shows empathy
- Reliable
- Fast learner
- Displays patience
Timeline
Health Plan Specialist (work From Home)
Medica
10.2023 - 02.2024
Health Care Aide (Part-time only)
HOME HEALTHCARE AIDE
12.2021 - Current
Customer Service Representative (work From Home)
Vdart Inc.
09.2021 - 10.2023
Account Representative (work From Home)
ARS National Services
01.2020 - 09.2021
Assistant Manager
Timewise
09.2017 - 01.2020
Bachelor of Arts - Psychology
University of Houston
Associate of Arts in Multi-/Interdisciplinary Studies -
Houston Community College
Received HS Diploma -
Westbury High School
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