Ellie Tyler
Medical Billing and Coding
Fair Oaks ,CA
Summary
Dynamic Support Specialist with a proven track record at Adult Day Experiences, excelling in customer service and remote support. Adept at enhancing customer relationships and maintaining meticulous records, I leverage my strong communication skills to deliver exceptional support services, ensuring client satisfaction and fostering a positive environment.
Overview
7
7
years of professional experience
Work History
Provider
In Home Supportive Services
10.2018 - Current
- Assisted clients with daily activities to enhance engagement and social interaction.
- Provided technical support for software applications utilized in client management.
- Collaborated with team members to ensure a safe and supportive environment for participants.
- Conducted assessments to identify individual needs and preferences of clients.
- Documented client progress and feedback to improve service delivery and program effectiveness.
- Facilitated communication between clients, families, and healthcare providers to coordinate care plans.
- Implemented strategies to enhance participant satisfaction and retention rates within programs.
Support Specialist
Adult Day Experiences
11.2024 - 11.2025
- Assisted clients with daily activities to enhance engagement and social interaction.
- Provided technical support for software applications utilized in client management.
- Collaborated with team members to ensure a safe and supportive environment for participants.
- Conducted assessments to identify individual needs and preferences of clients.
- Documented client progress and feedback to improve service delivery and program effectiveness.
- Facilitated communication between clients, families, and healthcare providers to coordinate care plans.
- Implemented strategies to enhance participant satisfaction and retention rates within programs.
Recovery Advocate
New Dawn Treatment Center
01.2024 - 10.2024
- Provided direct support to clients in recovery, fostering trust and communication.
- Facilitated group therapy sessions, enhancing peer interaction and shared experiences.
- Assisted clients in creating personalized recovery plans, promoting individual accountability.
- Monitored client progress regularly, adjusting support strategies as needed for effectiveness.
- Collaborated with multidisciplinary teams to coordinate comprehensive treatment approaches.
- Educated clients on coping strategies and relapse prevention techniques, reinforcing resilience.
- Maintained accurate documentation of client interactions and treatment updates for compliance.
- Advocated for client needs within the facility, ensuring access to necessary resources and services.
- Coordinated with external resources such as housing assistance programs, employment services, and medical providers to address all aspects of patient needs during recovery.
- Ensured accurate documentation of patient progress, facilitating effective treatment adjustments and long-term success.
- Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Established connections with local support networks and referral partners to broaden available resources for clients.
- Reduced relapse rates by conducting regular follow-up meetings and maintaining open communication with patients and their families.
Recovery Specialist
El Dorado Hills Psychiatric Facility Hospital
03.2023 - 12.2023
- Conducted patient assessments to identify needs and develop tailored recovery plans.
- Collaborated with multidisciplinary teams to ensure comprehensive treatment approaches for patients.
- Monitored patient progress and adjusted interventions based on ongoing evaluations.
- Implemented evidence-based practices to enhance patient engagement in recovery processes.
- Trained new staff on facility protocols and recovery-oriented practices to promote best outcomes.
- Developed documentation processes to improve accuracy of patient records and treatment plans.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Supported management in identifying opportunities for process improvement within the department''s operations.
Education
Associate of Science - Medical Billing And Coding
Laurus College
Oxnard, CA04.2023
High School Diploma - Math English Science American History Algebra
Leesville High School
Leesville, LA05.1988
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Recordkeeping skills
Timeline
Support Specialist
Adult Day Experiences
11.2024 - 11.2025
Recovery Advocate
New Dawn Treatment Center
01.2024 - 10.2024
Recovery Specialist
El Dorado Hills Psychiatric Facility Hospital
03.2023 - 12.2023
Provider
In Home Supportive Services
10.2018 - Current
Associate of Science - Medical Billing And Coding
Laurus College
High School Diploma - Math English Science American History Algebra
Leesville High School