Jacqulene Orozco
Bryan
Summary
Administrative professional with over 10 years of experience in enhancing workflow efficiency and ensuring regulatory compliance. Proficient in medical terminology and adept at building strong communication and team relationships to improve patient satisfaction.
Overview
23
23
years of professional experience
Work History
Procurement Associate
Spherion Staffing / Matica Biotechnology
College Station
12.2025 - Current
- Developed and updated material specifications with quality, manufacturing, and ad/pd teams to ensure compliance with GMP, ISO, and FDA standards.
- Collaborated with quality assurance to confirm compliance of material specifications and certificates with regulatory standards.
- Verified material data to support procurement and inventory teams, enhancing accuracy in sourcing and usage.
- Ensured data integrity of master material records, including descriptions, units of measure, and supplier details.
- Created and maintained part numbers in ERP system for new materials and finished goods, ensuring accurate tracking and inventory management.
Patient Access Supervisor
Conifer Health Solutions
Bryan
09.2021 - 11.2025
- Overseeing daily operations for registration
- Managed and trained new hires and PAR II, fostering a knowledgeable team for patient access.
- Streamlined workflow processes to enhance patient satisfaction and ensure financial clearance.
- Handling escalated patient issues.
- Monitored performance metrics to ensure operational efficiency.
- Build a comprehensive ER coverage schedule across multiple locations
- Arranges for efficient, accurate, and orderly registration of In-patients, Outpatients, and/or Emergency Room patients for indicated health care needs.
- Discharge desk functions for all patient access areas.
- Ensures that accurate, complete, and concise patient information including demographic, diagnosis, CPT and ICD9 codes, physician orders, and/or registration data such as guarantor, insurance, and clinical information is obtained and entered in the computer system.
- Verifies insurance and obtains authorizations as required.
- Obtains all required signatures.
- Collects co-pays and deductibles from patients at time of discharge and/or arranges for financial assistance with the Mission St. Joseph program.
- Interactions with physicians, physician staff, hospital staff, patients, and patients' families.
- Supported various departments in achieving stated goals.
- Collected and verified patient accounts accurately, contributing to effective revenue cycle management.
- Verify and balance all Representatives cash drawers to prepare daily deposits
- Ensuring regulatory compliance
Call Center Specialist I
Baylor Scott & White
College Station
04.2022 - 11.2024
- Responds to and resolves routine inquiries, complaints, and concerns through inbound phone calls, emails, and electronic requests. on customer satisfaction and resolutions.
- Focused on creating positive customer experiences through effective communication.
- Provides accurate, valid, and complete information to customers by using the right methods and tools.
- Identifies emergent health situations based on caller information and coordinates immediate triage.
- Works collaboratively with providers, clinical staff, and other departments to ensure patients' needs are met.
- Maintained a calm demeanor to effectively de-escalate customer concerns.
- Identified priority issues and escalated them for prompt resolution.
- Documented customer contacts and processed various documents to enhance service quality.
- Scheduled, prepared, and communicated appointment details and financial information to ensure timely arrivals and optimal patient experience.
- Ensured accurate creation of new accounts in the electronic medical record system, avoiding duplicate accounts.
- Writes messages on behalf of patients, caregivers, and healthcare professionals to clinic administrative and provider staff.
Test Site Lead
Davaco Inc
08.2020 - 05.2021
- Lead testing site is operations on a day-to-day basis
- Oversaw daily operations of employee groups at testing site
- Ensure all employees take a COVID test following Curative Employee Testing Guidelines
- Setting up and preparing the static and mobile testing sites
- Manage appointments slots and testing sites in drive thru software daily
- Checking people in for appointments and directing walk-ins
- Delivered test kits to storage and testing locations, ensuring proper temperature control for materials
- Reported issues or disciplinary actions to regional manager and HR.
- Tracked and reported key data points to ensure accurate information management.
- Communicate with customer support when there are site closures or delays
- Ensure that test kits and biohazard materials are appropriately packaged and sent to the lab.
- Participate in training/ retraining and continuing education programs as necessary
- Adhering to quality assurance procedures, HIPAA Standards, location and state regulations and laws
Seamstress / Shipping Manager
Versacarry
Bryan
02.2018 - 11.2019
- Operated sewing machines and performed hand stitching to enhance product quality and design.
- Inspect all components to ensure the material meets specifications
- Conduct quality control on finished goods
- Supported production team in achieving daily production targets through efficient workflow.
- Streamline product production according to product urgency
- Repaired defective products that did not pass quality assurance checks
- Conduct daily maintenance and repairs function on machines
- Processed and shipped online and wholesale orders using Ship Works and Quickbooks, ensuring timely delivery.
- Provide tracking information for customer orders, warranty, replacement parts, and exchanges
Patient Access Rep II
St Joseph Regional Health
Bryan
02.2014 - 07.2016
- Arranges for efficient, accurate, and orderly registration of In-patients, Outpatients, and/or Emergency Room patients for indicated health care needs.
- Ensures that accurate, complete, and concise patient information including demographic, diagnosis, CPT and ICD9 codes, physician orders, and/or registration data such as guarantor, insurance, and clinical information is obtained and entered in the computer system.
- Verifies insurance and obtains authorizations as required.
- Collected patient signatures to ensure compliance during registration process.
- Collects co-pays and deductibles from patients at time of discharge and/or arranges for financial assistance with the Mission St. Joseph program.
- Managed discharge desk operations to facilitate smooth transitions across all patient access points.
- Coordinated interactions with physicians, hospital staff, patients, and families to enhance communication and support.
- Supported various departments in achieving stated goals.
- Provide thorough and accurate collections of patient accounts.
Lead Customer Service Rep
Xylem Inc
College Station
08.2014 - 09.2015
- Provided prompt responses to requests for quotations, orders, order changes, and cancellations directly (via telephone, fax, mail, or internet) from clients, sales staff, and the technical support department.
- Maintained strong relationships with customers and collaborated effectively with departments to enhance service delivery
- Manage incoming customer calls and emails to ensure timely response and/or routing to appropriate sales, service, and other personnel
- Informed customers of item availability to support order fulfillment and satisfaction
- Coordinated with production and shipping to ensure accurate information was communicated to customers.
- Respond to customer inquiries regarding the status of orders
- Advised clients when a parts order is late and provided an estimated date for delivery -Work with accounting for processing and/or approval the following order types: equipment orders, customer with accounts on credit hold, customer on COD status, credit card orders, orders that require a new bill-to or ship-to address
- Process orders in Syteline and communicate needs for printing pick list or billing services to accounting
- Address overflow tech support calls and route call to service center
- Address overflow sales calls, determining the product interest and locations of customer
- Transfer sales calls to appropriate sales representative
- Review and approve orders according to requirements of applicable QMS procedures
- Attended weekly open order report meetings and daily GEMBA walks to track and resolve issues related to customer order processing.
- Maintaining and posting KBMs for management review
- Adheres to quality management system (QMS) procedures for maintenance of the company's ISO certification, including electronic record keeping processes
Branch Manager
Techline Inc / Techline Pipe
Montgomery
08.2003 - 10.2013
- Developed sales and operational skills, customer service, and vendor relationships
- Monitored quotes and pricing strategies to ensure competitive offerings
- Developed product strategy and product knowledge
- Improved product knowledge and product usage
- Updated vendor price quotes and customer stocking levels.
- Processed incoming and expedited purchase orders to enhance order fulfillment speed
- Evaluated customer needs consistent with jobs and engineering specifications
- Selected the best vendor and best product based on customer needs.
- Engaged customers directly to more precisely determine their needs and wants
- Procured and maintained inventory. Monitors to ensure proper inventory turns
- Provides pricing and delivery information
- Performs follow-up to ensure timely shipment of material and customer satisfaction
- Maintains strong working relationship with vendors
- Resolves customer service issues
- Tracked open sales orders to ensure timely processing and fulfillment.
- Identify parts and/or specific location of material to be audited and analyzed
- Identify and analyze inventory variances
- Reconcile actual counts with specific work in progress
- Conduct semi-monthly safety meetings
- Reconcile purchase order and non purchase order issues: shipping variances, price differences, freight charges, terms
- Schedule deliveries with customer and contractor
- Enrolled all fleet vehicles into a routine maintenance program to ensure reliability.
Education
No Degree - Pre-Nursing
Blinn College
Bryan, TX01-2021
State License - Public Safety Telecommunication
Texas A&M Engineering Extension Service
College Station, TX01-2016
High School Diploma -
Navasota High School
Navasota, TX05-2000
Skills
- Vendor management
- Supplier negotiation
- Scheduling
- Complaint resolution
- Multitasking skills
- Team management
- Written communication
Timeline
Procurement Associate
Spherion Staffing / Matica Biotechnology
12.2025 - Current
Call Center Specialist I
Baylor Scott & White
04.2022 - 11.2024
Patient Access Supervisor
Conifer Health Solutions
09.2021 - 11.2025
Test Site Lead
Davaco Inc
08.2020 - 05.2021
Seamstress / Shipping Manager
Versacarry
02.2018 - 11.2019
Lead Customer Service Rep
Xylem Inc
08.2014 - 09.2015
Patient Access Rep II
St Joseph Regional Health
02.2014 - 07.2016
Branch Manager
Techline Inc / Techline Pipe
08.2003 - 10.2013
No Degree - Pre-Nursing
Blinn College
State License - Public Safety Telecommunication
Texas A&M Engineering Extension Service
High School Diploma -
Navasota High School