Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqulin Rodriguez

Homestead

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Teller

JPMorgan Chase
02.2025 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Bar Manager

Hot Shots Billiards & Sports Bar
01.2016 - 02.2024
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
  • Resolved customer complaints regarding quality of food or beverage service in a timely manner.
  • Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
  • Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored cash intake to reduce discrepancies.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Corrections Officer

Dade Correctional Institution
09.2019 - 01.2021
  • Ensured safety and security of inmates within the facility by conducting searches, supervising activities, and maintaining order.
  • Monitored inmates' behavior to detect any signs of physical or psychological distress, as well as potential for violent outbursts.
  • Conducted investigations into incidents involving inmates, gathering evidence and interviewing witnesses.
  • Maintained records of inmate activities and progress towards rehabilitation goals.
  • Participated in regular training sessions to stay up-to-date on departmental policies and procedures related to corrections work.
  • Maintained accurate logs detailing inmate movements both inside and outside the facility.
  • Maintained daily logs of shift activity.
  • Maintained correct physical head count for inmates.
  • Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.

Cashier

Ross Dress for Less
01.2015 - 11.2015
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Homestead Senior High School
Homestead, FL
05-2014

Skills

  • Cash Register Operation
  • Drawer balancing
  • ID Verification
  • Customer Assistance
  • Cash Handling
  • Payment Collection
  • Cash handling and management
  • Reports and documents
  • Inventory Management
  • Hospitality and accommodation
  • Refunds and exchanges
  • Customer service excellence
  • Staff Training
  • Security Procedures
  • Surveillance
  • Firearms proficiency
  • Continuing education
  • Trained in defensive tactics
  • Bar Management
  • Safety awareness
  • Training and mentoring
  • Shift Scheduling
  • Team Leadership
  • Excellent time management skills
  • Transaction processing accuracy
  • Relationship building and management
  • Cash counting
  • Cash drawer balancing
  • Patience and empathy
  • Stress tolerance
  • Compliance, banking laws, and regulations
  • Listening and comprehension
  • New teller training
  • Safe and vault operation
  • Customer service
  • Bank deposits
  • Payment processing

Timeline

Teller

JPMorgan Chase
02.2025 - Current

Corrections Officer

Dade Correctional Institution
09.2019 - 01.2021

Bar Manager

Hot Shots Billiards & Sports Bar
01.2016 - 02.2024

Cashier

Ross Dress for Less
01.2015 - 11.2015

High School Diploma -

Homestead Senior High School

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