JACQULINE CARR
Copperas Cove,Tx
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROVIDER SERVICE REPRESENTATIVE
Network Health, Broad-Path Inc.
12.2021 - Current
- Provide quality customer service and clear explanations on claims, inquiries, and insurance plans
- Managed approximately 30 or more incoming calls, emails, and claims per day from customers.
- Assisting with inbound and outbound calls to providers and patients
- Good attitude and ability to work independently from home, as well as with a team
- Acting as a liaison, working with Medicare claims and policy holders.
- Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
- Improved communication between providers and insurance companies, leading to better understanding of policy coverage and claim status.
- Ensured compliance with healthcare regulations and standards through diligent provider monitoring and education.
SR. PATIENT CARE TECH/PATIENT SERVICE SPECIALIST
BAYLOR SCOTT AND WHITE
07.2017 - 08.2021
- Duties included patient relations, check in and check out, scheduling, insurance verification and answering phones
- Arranging follow ups and referral appointments
- Operating dialysis machine, along with basic patient care
- Administering medication per patient order
- Along with various other tasks.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Verified patient insurance eligibility and entered patient information into system.
CUSTOMER SERVICE REP
SERVICE 800
04.2015 - 12.2016
- Making courtesy calls to medical facilities on behalf of several medical supply companies
- Calling clients to make sure the product was meeting or exceeding their expectations after purchase.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed about 70 incoming calls, emails, and faxes per day from patients.
Education
PSYCHOLOGY -
TROY UNIVERSITY
Montgomery, AL08.2015
Skills
- Typing (45 wpm)
- EMR (system)
- Scheduling
- Insurance
- Medicare and Medicaid knowledge
- HIPAA Compliance
- Claims Processing
- Insurance Verification
- Data entry proficiency
- Problem-solving abilities
- Attention to Detail
Certification
- BLS Certification
- CCHT Certification
Timeline
PROVIDER SERVICE REPRESENTATIVE
Network Health, Broad-Path Inc.
12.2021 - Current
SR. PATIENT CARE TECH/PATIENT SERVICE SPECIALIST
BAYLOR SCOTT AND WHITE
07.2017 - 08.2021
CUSTOMER SERVICE REP
SERVICE 800
04.2015 - 12.2016
PSYCHOLOGY -
TROY UNIVERSITY
- BLS Certification
- CCHT Certification
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