Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Jacquline Esquer

Beaumont,CA

Summary

Passionate and enthusiastic leader committed to inspiring a team to achieve outstanding quality performance and high productivity levels. Driven, self-motivated professional seeking to facilitate growth and collaborate with a team to surpass expectations. Adds value to any organization seeking to develop a synergy-focused group to achieve organizational goals.

Overview

21
21
years of professional experience

Work History

Slot Shift Manager/MOD

Morongo Casino Resort
Cabazon, CA
07.2016 - Current
  • Represent and collaborate with other department managers to make a difficult decisions on behalf of Department Directors.
  • Deploy analytical thinking and satisfactory resolutions to de-escalate critical guests/gaming disputes.
  • Streamline standard practices to increase revenue and efficiency.
  • Lead, motivate, and encourage team members to embrace Slot culture.
  • Increase morale by developing an incentive/reward program
  • Recruit and interview new hires
  • Counsel team members to assist in establishing a career path by creating a professional development plan

Slot Assistant Shift Manager

Morongo Casino Resort
Cabazon, CA
03.2014 - 05.2016
  • Strength-based coaching established goals for Team members to attain and achieve accelerated results.
  • In the absence of the Shift Manager, took action as needed regarding guest disputes and employee conflict resolution.
  • Prepared team member evaluations and progressive discipline and conducted one-on-one coaching sessions.
  • Mentored, coached, and developed a team. Seeking to empower and instill motivation in the team to produce outstanding performance.

Slot Floor Supervisor

Morongo Casino Resort
Cabazon, CA
05.2004 - 02.2014
  • Monitored activity throughout the casino floor and reported issues to upper management for immediate attention.
  • Addressed complaints quickly by actively listening to concerns and applying effective resolution skills to establish mutually satisfactory solutions.
  • Supervised staffing and ensured staffing met business levels. Provided constructive feedback to team members to meet departmental goals.

Education

Some College (No Degree) - Business Administration

Grossmont College
El Cajon, CA

Skills

  • Building high-performance team
  • Recruiting and Interviewing
  • Critical Thinking
  • Decision Making
  • Relationship Building
  • Interpersonal Communication
  • Financial budgeting
  • Administering Disciplinary Actions

Languages

Spanish
Professional

Accomplishments

  • Recognized as Best of the Best (2019)

Timeline

Slot Shift Manager/MOD

Morongo Casino Resort
07.2016 - Current

Slot Assistant Shift Manager

Morongo Casino Resort
03.2014 - 05.2016

Slot Floor Supervisor

Morongo Casino Resort
05.2004 - 02.2014

Some College (No Degree) - Business Administration

Grossmont College

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