Jacquline Finch
Lewisville,TX
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager/Department Manager/Grocery Manager
Walmart
Farmers Branch, Texas
01.2013 - Current
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided training to new employees on company policies and procedures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Mortgage Processing Manager
Capital Mortgage Solutions
Frisco, TX
01.2008 - 01.2013
- Monitored daily production reports and provided feedback on performance metrics.
- Provided guidance and support to junior staff members when needed in order to facilitate smooth operations.
- Created reports summarizing key performance indicators such as number of loans closed per month or average time taken for each step in the loan process.
- Resolved complex issues related to loan applications such as discrepancies between income sources or appraisal values versus purchase prices.
- Maintained detailed records of all activities related to loan processing including decision-making processes.
- Conducted regular meetings with team members in order to discuss progress of current projects as well as any areas where improvement is needed.
- Implemented changes within the department based on feedback received from external customers or regulators.
- Participated in client calls, meetings in order to answer questions about products, services offered by the organization.
- Analyzed credit and financial documents for accuracy, completeness, and compliance with company standards.
- Managed and supervised a team of mortgage processors to ensure timely closing of loans.
- Coordinated with lenders, borrowers, real estate agents, attorneys and other involved parties throughout the loan process.
Skills
- Department Oversight
- Loss Prevention
- Records Management
- Customer Relations
- Business Development
- Stock management
Timeline
Assistant Store Manager/Department Manager/Grocery Manager
Walmart
01.2013 - Current
Mortgage Processing Manager
Capital Mortgage Solutions
01.2008 - 01.2013