Jacquline Silveira
Houston
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Order Taker
Jason's Deli
Houston
07.2018 - Current
- Answered customer inquiries regarding menu items, pricing, and availability.
- Took orders from customers over the phone and in person.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Delivery Driver
Jason's Deli
Houston
07.2018 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Utilized street maps to plan and determine most efficient routes.
- Ensured accurate completion of all paperwork associated with deliveries.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Delivery Coordinator
Jason's Deli
Houston
07.2018 - Current
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Performed quality control checks on products prior to being shipped out.
- Coordinated, distributed, and filed paperwork for each delivery.
- Used Microsoft Excel and Word to manage delivery driver routes, catering checklists, and driver expense payouts.
Stower
Amazon
San Marcos
08.2017 - 03.2018
- Prepared outgoing shipments according to customer requirements, ensuring all documentation was completed accurately.
- Assisted colleagues with lifting boxes when necessary during peak periods of activity.
- Followed all established procedures regarding shipping and receiving processes.
- Loaded and unloaded packages from trucks using a forklift or pallet jack.
Team Leader
Whataburger
Lockhart
05.2015 - 08.2016
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Education
High School Diploma -
Canyon High School
New Braunfels, TX06-2015
Skills
- Customer service
- Payment processing
- Microsoft Excel
- Effective communication
- Time management
- Documentation management
- Critical thinking
- Adaptability
- Cleaning skills
- Deadline management
- Reliability
- Phone and email etiquette
Affiliations
- I am an avid video game player. I love games with a great story and a great challenge. I often play games with my friends that require a lot of coordination and communication. When I play alone I like to play good puzzle or role-playing games.
- I am part of a live action role-playing group, called Hynafol. It's a fun combination of physical activity, imaginative creativity, camping, and socializing with new and interesting people.
- At home, I love to listen to audio books while doing my chores. It helps me focus and is a great way to catch up on books that I don't always have time to read. I often listen to a lot of high fantasy or science fiction and my current favorite author is Brandon Sanderson.
Languages
Spanish
Limited
Timeline
Order Taker
Jason's Deli
07.2018 - Current
Delivery Driver
Jason's Deli
07.2018 - Current
Delivery Coordinator
Jason's Deli
07.2018 - Current
Stower
Amazon
08.2017 - 03.2018
Team Leader
Whataburger
05.2015 - 08.2016
High School Diploma -
Canyon High School