Jacquline Thomas
St Louis,MO
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Enthusiastic Head Cashier with [Number] years of experience helping customers complete transactions. Well-versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy.
Overview
19
19
years of professional experience
Work History
Head Cashier
The Home Depot Inc
01.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
School Bus Driver
Special School District Of St. Louis
09.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
School Bus Driver
First Student Transportation
01.2005 - 09.2022
- Championed ongoing education among veteran drivers through continuing education courses addressing industry trends and new technologies.
- Increased driver retention with thorough orientation programs for new hires, emphasizing company culture and expectations.
- Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.
- Ensured regulatory compliance by updating training materials according to federal, state, and local guidelines for school bus drivers.
- Boosted morale with regular recognition of exceptional performance among trainees, fostering a positive learning environment.
- Optimized resource allocation by continuously assessing the effectiveness of current training methods and adjusting strategies accordingly.
- Built strong relationships with trainees, providing ongoing mentorship and guidance that extended beyond initial training.
- Encouraged a supportive learning environment with open lines of communication between trainers and trainees, fostering trust and mutual respect.
- Facilitated collaboration among trainers by organizing team meetings to discuss best practices and share experiences in the field.
- Established clear expectations for driver conduct with detailed codes of ethics that encouraged professionalism at all times.
- Promoted a culture of continuous improvement within the organization through proactive identification of areas requiring additional support or updated resources.
- Promoted professional development among staff with workshops focused on communication skills, conflict resolution, and time management.
- Safeguarded student passengers by ensuring all drivers were proficient in handling medical emergencies while en route to their destinations.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
- Reduced accident rates among trainees through meticulous instruction in vehicle maintenance and pre-trip inspections.
- Supported trainee success with tailored lesson plans that accommodated individual learning styles and needs.
- Taught drivers how to drive, shift and back up trucks.
- Identified driver training needs to make recommendations to manager.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Scheduled safety meetings and briefings with transportation supervisor.
- Coordinated all company and regulatory paperwork.
Education
High School Diploma -
Sumner High School
St Louis, MO06.1998
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
Timeline
Head Cashier
The Home Depot Inc
01.2023 - Current
School Bus Driver
Special School District Of St. Louis
09.2022 - Current
School Bus Driver
First Student Transportation
01.2005 - 09.2022
High School Diploma -
Sumner High School