Microsoft Excel
Jacquline Wright
Bartlett,TN
Summary
Dedicated and detail-oriented Insurance Benefits Associate with a passion for providing comprehensive support to clients and ensuring the efficient administration of insurance benefits. Committed to delivering exceptional service and contributing to the success of the team through strong organizational skills and attention to detail. Strives to streamline processes and improve efficiency, always seeking opportunities to enhance the client experience. Has a proven track record of accurately managing complex insurance documentation and resolving client inquiries, adept at navigating through challenges while maintaining a positive and professional demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Benefits Associate Manager
Collier Insurance Agency
02.2022 - Current
- Interact with customers through various channels such as phone, email, and in-person, addressing inquiries with thorough and detailed responses to ensure customer satisfaction
- Work alongside a diverse team to devise cost-effective strategies that prioritize customer savings without compromising on the quality of benefits offered.
- Assisted employees with resolving complex benefits issues, resulting in increased trust in the HR department.
- Coordinated open enrollment events to facilitate smooth transitions between plan years for employees.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into Excel, Microsoft, Power Point.
Education
Associate of Applied Science - Medical Radiologic Technology
Southwest Community College
Memphis, TN05.2020
Skills
- Analytical Thinking
- Benefits Administration
- Verbal and written communication
- New employee enrollment
- Relationship Building
- Termination Procedures
- Healthcare Benefits
- Disability Benefits
- Multitasking
- Reliability
- Active Listening
- Time management abilities
Certification
Licensed Health and Life Insurance Broker, Feb 2022
Personal Information
Jacquline Wright
Benefits Associate
justwright51318@gmail.com
Bartlett, TN
Software
Microsoft Power Point
Microsoft Teams
Microsoft Word
Timeline
Benefits Associate Manager
Collier Insurance Agency
02.2022 - Current
Associate of Applied Science - Medical Radiologic Technology
Southwest Community College