Microsoft Office Suite
Jacquline Thompson
Seattle,WA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Goal-oriented manager with distinguished experience in various industries, and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Special Education Teacher
Seattle Public Schools
Seattle, WA
2022.09 - Current
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Streamlined classroom processes by integrating technology tools such as interactive whiteboards and assistive devices designed for students with disabilities.
- Encouraged students to take ownership of learning by providing choices.
- Fostered positive learning environment, reducing classroom disruptions through effective behavior management strategies.
- Boosted student engagement in mathematics by introducing problem-solving activities that connected concepts to real-world situations.
- Advocated for rights and needs of students with special education requirements, ensuring access to appropriate resources and accommodations.
Student Teacher
Seattle Public Schools
06.2019 - 08.2022
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Created lessons and online testing materials to facilitate remote learning.
- Organized field trips that complemented classroom learning, offering real-world experiences to students.
- Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code.
- Encouraged critical thinking and problem solving skills to enable students to step out of comfort zone.
- Cultivated positive relationships with administration, teaching staff, and students.
- Continuously improved teaching practices through professional development opportunities, staying current with educational trends and research.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Conducted ongoing evaluations of teaching materials and methods, leading to more effective lesson delivery.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Helped students explore concepts with engaging, learning-focused activities.
Special Education Paraprofessional
Seattle Public Schools
09.2017 - 06.2019
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
Call Center Team Lead
Warranty USA
10.1999 - 09.2002
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Recommended products to customers, thoroughly explaining details.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Oversaw team of 15 agents focused on inbound calls.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
- Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
- Boosted employee morale with regular recognition programs, fostering a positive work environment that encouraged productivity.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
CSR Supervisor
Continental Warranty
03.1998 - 11.2000
- Developed and implemented performance metrics to monitor and evaluate CSR team success.
- Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Coached employees through day-to-day work and complex problems
- Completed bi-weekly payroll for 15 employees.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented cross-training initiatives to increase skill sets among CSR representatives, resulting in increased productivity.
Education
Masters of Education Special Education - Education
Grand Canyon University
Phoenix, AZ02.2022
Skills
- Differentiated Instruction
- Classroom Management
- Individual Education Plans IEPs
- Small Group Instruction
- Autism Spectrum Knowledge
- Instructional Strategies
- De-Escalation Techniques
- Student Records Management
- Assistive Technology
- Skills Development
- American Sign Language
- Individualized Instruction
Certification
- Licensed Special Education - OSPI certified
Accomplishments
- Supervised team of 4 staff members.
- Trained fellow teachers on the procedures for completing Individual Education Plans.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Not for Profit 23rd and Cherry Fellowship
- Southside Church Of Christ Seattle
- Ms. Bossy INC
Work Preference
Work Type
Full TimeContract WorkLocation Preference
HybridRemoteImportant To Me
Paid sick leaveWork from home optionPaid time offCompany CultureTeam Building / Company Retreats4-day work weekFlexible work hoursCareer advancementWork-life balanceHealthcare benefitsPersonal development programs401k matchStock Options / Equity / Profit SharingQuote
Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau
Software
Presentation Software
Web Browsers
Powerpoint
Excell
Zoom
Microsoft teams
Languages
English
Full Professional
Interests
Nature
Healthy
Physical fitness
Movies
Car shows
Foodie
Drawing and painting
Fashion
Retail theraphy
Family
Travel
Camping
Water
Timeline
Special Education Teacher
Seattle Public Schools
2022.09 - Current
Student Teacher
Seattle Public Schools
06.2019 - 08.2022
Special Education Paraprofessional
Seattle Public Schools
09.2017 - 06.2019
Call Center Team Lead
Warranty USA
10.1999 - 09.2002
CSR Supervisor
Continental Warranty
03.1998 - 11.2000
Masters of Education Special Education - Education
Grand Canyon University