JACQULlNE GlLLlNS- HATCHER

As a Family Support Coordinator and liaison, fostered a nurturing and supportive environment for staff and families

• Developed and implement innovative programs, manage budgets, and oversee events for 600 graduate students
• Emphasized alcohol and drug abuse training and prevention.
• Assisted in developing protocols for early identification and intervention of at-risk individuals, increasing the likelihood of successful recovery.
• Improved access to support services for individuals struggling with addiction through partnerships with local organizations.
• Led training sessions for community members, increasing knowledge and skills in substance abuse prevention techniques.
• Collaborated with local agencies to develop comprehensive substance abuse prevention strategies for maximum impact.
• Monitored trends in substance abuse within the community, adapting strategies as needed to maintain effectiveness.
• Promoted positive interactions among family members by organizing group activities focused on teamwork and cooperation.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.

• President of the Graduate Government Program, supervised daily operations, implemented program policies, oversee program initiatives and events, recruit graduate students, and collaborate with 10 board members and university advisors.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Facilitated communication between departmental teams and stakeholders to build consensus.
• Spearheaded development and implementation of distributed organizational structure to increase efficiency in a drug free environment.
• Mitigated regulatory risks by overseeing adherence to and safety regulations.
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Developed and implemented comprehensive risk management programs to mitigate potential liabilities.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Monitored trends in substance abuse within the community, adapting strategies as needed to maintain effectiveness.
• Organized community events promoting healthy lifestyles as alternatives to drug use, encouraging positive behavioral choices among residents of all ages.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

• As the Director of Fulford Christian Academy, provided quality assurance to 60 staff, managed program policies, and supervised the operations and development of the center/after-school program.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Oversaw supply chain functions to verify inventory levels and budget adherence.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reduced operational risks while organizing data to forecast performance trends.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Assisted in recruiting, hiring and training of team members.

• As an Administrator Support and Assistant Director at U.S Army Garrison Miami, ensured patron's information was updated, provided services for children to attend the CYS program, followed program guidelines, and managed administrative duties.
• Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
• Worked closely with management to provide effective assistance for specific aspects of business operations.· Ensured patron's information was updated and services were provided for children to attend child development program under guidelines of Deputy Director, Supervisor Family Readiness, and Center Director.
• Followed policies, procedures, and SOPs to support program goals and essential needs for family’s immediate needs and central registration for CYS enrollment.
• ·Ensured all forms were updated and information uploaded into SYM’S database. Verified patron’s financial-budget statements.
• ·Carried out administrative duties as needed and scheduled patrons' first visits to CYS and orientations.
• · Prepared documents for inspection and National Accreditation.
• Led team of 5 professionals in special projects and daily operations.

• As an Assistant Director and Travel Arrangement for Patrons at U.S Army Garrison Miami, assisted in the operation of a CYS program, ensured risk management procedures were followed, developed policies and procedures, and provided information for enrollment.
• Led team of 5 professionals in special projects and daily operations.

• MWR Travel Liaison, sold tickets, prepared reservations and accommodations for tours and events, provided assistance with travel itineraries, and performed administrative support duties.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
• Prepared reservations and special accommodations required for tours, sporting events, and holiday festivities/special events available.
• ·Provided full assistance to individuals with travel itineraries that do not require commercial transportation. Including hotel reservations, and local services or information for command.
• ·Maintained brochures, price listings, and bank deposits as needed. Enter data into Rec. Trac system operation and database. Received daily payments, credit card payments, and cash payments. Issued receipts and documented all business transactions/end-of-the-day reports.
• ·Assisted with monthly reports, budgets, and system updates. Tracked all mail, sent FedEx packages, answered phones, and performed administrative support duties daily.

• Member of installation child and youth evaluation team, trained and programmed regulatory requirements, analyzed inspection results, and ensured program goals were met.
• ·Served as member of installation child and youth evaluation team with primary responsibility for training /programming regulatory requirements and CYS baseline standards for military civilians, and CYS staff.
• Primary responsibility programming/training consultant mark reviewer and rating scales advisor.
• Analyzed results of each classroom inspection/observation,
• Assisted in mark training for NAYEC’s certification, and or achieving National Accreditation.
• ·Perform specific training and staff observations to 8 administrative staff and or civilian employees in CYS/program drug free workplace.
• Inclusion meetings with Deputy Garrison Commander, Center Supervisor/Director, and community panel for center goals and objectives for NAYEC’s accreditation process/mark training.
• ·Ensured quality and consistency of program goals were met.
• Minimized risk of abuse; supportive interactions positive social development, and oversight and coordination of activity/program schedules.

• ACS Special Projects Volunteer, assisted in specific classes or workshops, maintained accreditation, and recommended performance standards for National Accreditation.
• Assisted with special events and programs for drug free workplace.
• Used strong interpersonal communication skills to convey information to others.
• Knowledge of development philosophy, principles, methods, and techniques as endorsed by the Department of Army and nationally recognized Family, program needed for the military community.
• ·Recommendation provided to 4 superiors and subordinates ensuring standard performance and protocol are met for National Accreditation.

• Social Science Teacher, implemented and monitored curriculum goals, developed a single-gender curriculum, and provided community outreach services.
• Emphasized inquiry-based learning approaches in lesson delivery, helping students gain confidence in their ability to ask questions and seek answers independently.
• Mentored new 25 teachers in curriculum planning and classroom management techniques, contributing to their professional growth and development.
• Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples into lessons.
• Increased overall class participation by creating an inclusive learning environment that welcomed diverse perspectives and opinions.

• Early Childhood Environmental Outreach Mobile Specialist, provided family support services, conducted assessments, and evaluated 25 classroom teachers in substance free environment.
• Ensured classroom budgets were met.
• Leveraged analytics tools to monitor app usage patterns and make informed decisions regarding future updates or improvements.
• ·Knowledge of development philosophy, principles, methods, and techniques as endorsed by the Department of Army and nationally recognized Family, program needed for the military community.
• Recommendation provided to superiors and subordinates ensuring standard performance and protocol are met for drug free workplace and accreditation standards.