Jacqulyn Allen
Newport,VA
Summary
Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations.
Overview
38
38
years of professional experience
Work History
Customer Service Agent
Piedmont Airlines
06.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Student Enrichment Coordinator
An Achievable Dream Incorporated
04.2014 - 07.2019
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Youth Development Leader
Warwick High School
01.2007 - 04.2014
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Developed strong relationships with families, fostering open communication and trust.
Staff Sergeant
U.S. Army Active Duty
08.1985 - 01.2007
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Master of Arts - Education
Averett University
Danville, VAMaster of Arts - Mass Communications
Norfolk State University
Norfolk, VA12.2024
Skills
- Public Speaking
- Organizational Skills
- Program Development
- Training and Development
- Needs Assessment
Timeline
Customer Service Agent
Piedmont Airlines
06.2022 - Current
Student Enrichment Coordinator
An Achievable Dream Incorporated
04.2014 - 07.2019
Youth Development Leader
Warwick High School
01.2007 - 04.2014
Staff Sergeant
U.S. Army Active Duty
08.1985 - 01.2007
Master of Arts - Education
Averett University
Master of Arts - Mass Communications
Norfolk State University