JACQULYN CASE

• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Took orders.

Assisted cook during peak hours to maintain workflow. Scheduled private events, coordinating logistics and requirements. Distribute orders quickly to improve customer experience.

• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
• Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
• Helped patients complete necessary medical forms and documentation.
• Performed various administrative tasks by filing, copying and faxing documents.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared and processed patient referrals and transfer requests.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.

• I was responsible for making sure each patient that was scheduled for an exam was scheduled correctly, for exams we had safety procedures that we had to follow, I had to collect priors for each patient, made sure they didn’t have any metal devices implanted in their body, if they did I needed all information to make sure the patient was safe for imaging, if not then I had to call the patient to cancel their appointment and send a report to the primary doctor, I had to make sure the referral and authorization matched the diagnosis. I would submit authorization, scheduled and reschedule appointments.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Built and maintained positive working relationships with patients and staff.
• Verified patient insurance eligibility and entered patient information into system.

• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
• Enhanced customer satisfaction by providing efficient and friendly food service.
• Managed cash register accurately, ensuring proper handling of transactions and tips.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Practiced good time management to deliver customers' prepared orders quickly and accurately.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
• Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
• Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
• Provided exceptional service to large parties, coordinating with the team for smooth operations.
• Improved customer satisfaction with quick and accurate order taking.
• Assisted in menu development, offering suggestions based on customer feedback and preferences.

• Responsible for opening and closing, checked in/out patients, scheduled and rescheduled appointments, collected payments, co-payments, balances, answered phones, scanned charts into patients file.
• Ran end of day reports, made sure our credit card and cash all balanced out correctly and would always make sure the lobby stayed cleaned and sanitized
• I would always maintain a friendly, cleaned work environment for my patients as well as my coworkers
• Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
• Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
• Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
• Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

• Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
• Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
• Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
• Enhanced customer satisfaction by providing efficient and friendly food service.
• Managed cash register accurately, ensuring proper handling of transactions and tips.
• Cultivated warm relationships with regular customers.
• Restocked supplies during downtime to continue meeting customer demand for products and services.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
• Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
• Provided exceptional service to large parties, coordinating with the team for smooth operations.

• Responsible for opening/closing, checked in/out patients, answered phones, filing, verifying insurances and patients information, collected payments and co-pays, collected and entered all referrals
• Sent follow up chart notes to primary doctors and would always maintain a friendly clean organized work environment.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
• Helped patients complete necessary medical forms and documentation.