Jacqulyn Davidson
Statesville,NC
Summary
Highly organized Housekeeper with experience in maintaining cleanliness, sanitation and orderliness of hotel rooms and common areas. Possess skills in time management, multitasking, and high-quality customer service. Previous roles involved deep-cleaning tasks, inventory management, and collaboration with cross-functional teams to ensure guest satisfaction. Demonstrated success in contributing to positive guest experiences through proactive communication and problem-solving abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Housekeeper
Hampton By Hilton
Statesville, NC
01.2024 - 02.2024
- Cleaned the bathrooms, which included the toilets, bathtubs, showers, and sinks.Delivered requested items such as extra pillows or blankets to guest rooms.
- Kept the linen closet tidy by neatly folding sheets and placing them on the shelves.
- Addressed guest inquiries concerning housekeeping services..
- Reported maintenance issues or damage to supervisors without delay.
Cleaned floors by sweeping and mopping, vacuumed carpets and rugs, dusted furniture, and wiped surfaces.
Replenished guest room amenities, including soap, shampoo, and toilet paper. Replaced bed linens and towels, cleaned up the rooms. - Conducted inspections of guest rooms post-cleaning to confirm their presentability.
Guest Service Representative
Hampton Inn By Hilton
Statesville, NC
02.2022 - 02.2024
- Welcomed guests and offered details about the hotel's services, amenities, and nearby points of interest.
- Responded to incoming calls from guests inquiring about reservations or seeking general information.
- Addressed customer complaints with professionalism and efficiency.
- Ensured the lobby area and front desk counter were kept clean.
- Handled transactions for room fees, applicable taxes, and additional incidental charges as necessary.
- Offered instructions to new team members on the proper execution of tasks.
- Invited customers to share their experiences and feedback on their stay.
- Provided prompt assistance to guests during check-ins and check-outs.
- Arranged for special requests including wake-up calls, additional pillows, and cribs.
- Monitored supply inventory levels required for front desk operations.
- Reservations confirmed via phone or in person.
- Promptly responded to inquiries about room availability and rates.
- Consistently provided outstanding customer service during interactions with both internal and external clients.
Cashier Supervisor
Jack in the Box
Statesville, NC
05.2013 - 11.2018
- Fostered a positive work environment by acknowledging employees' contributions with reward programs.
- Oversaw shift performance, offering coaching and guidance to employees on correct cash handling procedures.
- Regularly analyzed reports to identify trends in customer satisfaction based on survey outcomes.
- Conducted training for new employees on POS system operation, store policies, procedures, safety protocols, and customer service standards.
- Performed interviewing tasks to evaluate potential applicants.
- Ensured an orderly work environment through restocking shelves and tidying up following each shift.
- At the start of the shift, I counted the tills with the starting cash and at the end of the shift, I balanced and reconciled the register.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Statesville, NC
11.2010 - 03.2013
- Efficiently and accurately operated the cash register, processing payments through cash, checks, credit cards, gift cards, or automatic debits.
- Replenished shelves with merchandise as required.
- Welcomed customers, responded to inquiries, and offered detailed information about the menu items.
- Consistently delivered excellent service to customers.
- Ensured the dining area was monitored so that tables were cleared promptly once guests departed.
- Provided training for new restaurant staff on correct cashiering procedures.
Education
Certificate - Secretarial Studies And Office Administration
Mitchell Community College
Statesville, NC06-2019
High School Diploma -
Statesville High School
Statesville, NC06-2010
Skills
- Customer Service
- Housekeeping
- Exceptional time management
- Guest Relations
- Laundry Management
- Teamwork
- Hardworking
- Health and safety compliance
- Focused and detail-oriented
- Complex Problem-Solving
- Customer-Oriented
- Hospitality background
- Exceptional communicator
- Customer service-focused
- English language fluency
- Data Entry
- Inbound and Outbound Calling
- 10-Key
- Typing proficiency
- Multi-Task Management
- Customer Relations
- Filing
- Payment Processing
Resume
SmarterMeasure Summary Report, Jacqulyn Davidson, Ultimate Medical Academy, 07/09/24, 3:19 PM EDT, 07/09/24, 3:50 PM EDT, Comparison To SmarterMeasure Averages, 0%, 25%, 50%, 75%, 100%, 80%, 54%, 72%, 90%, 85%, 56%, 36%
Languages
English
Full Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
On-SiteRemoteImportant To Me
401k matchWork from home optionWork-life balancePaid time offCareer advancementPaid sick leaveFlexible work hoursHealthcare benefitsTimeline
Housekeeper
Hampton By Hilton
01.2024 - 02.2024
Guest Service Representative
Hampton Inn By Hilton
02.2022 - 02.2024
Cashier Supervisor
Jack in the Box
05.2013 - 11.2018
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
11.2010 - 03.2013
Certificate - Secretarial Studies And Office Administration
Mitchell Community College
High School Diploma -
Statesville High School