Jacqulyn Holland
Fort Worth,TX
Summary
Driven Treatment Coordinator and Dental Assistant with expertise in patient care, billing accuracy, and insurance verification. Successfully increased case acceptance rates and coordinated complex treatments, ensuring optimal patient outcomes. Skilled in customer service, surgical instrument knowledge, and office administration, offering strong problem-solving abilities and a proactive approach to advancing my career. I have 6 years of experience and cannot wait to have more.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Center For Oral and Dental Implant Surgery
07.2021 - 07.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Delivered excellent patient experiences and direct care.
Dental Assistant
Abc Family Dental & Orthodontics
07.2019 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Car Hopper
Sonic
06.2014 - 07.2019
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Memorized orders and maintained 100% accuracy in high-traffic times.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
Receptionist
William Edge Hair Salon
01.2018 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Kennedale High School
Kennedale, TX06.2018
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Setting up and operating equipment
- Surgical Instrument Knowledge
- Teamwork and Cooperation
- Critical thinking abilities
- Motivation and Initiative
- Claim submission
- Patient confidentiality
- Insurance Verification
- Payment posting
- Teamwork and Collaboration
- Medical coding knowledge
- Denial Management
- Verbal Communication
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Customer service support
- General accounting
- Paperwork and documentation
Certification
- Licensed Dental Assistant - 6 years
- Nitrous certification
- BLS and CPR certified
- Currently studying to get my DAANCE
Timeline
Treatment Coordinator
Center For Oral and Dental Implant Surgery
07.2021 - 07.2024
Dental Assistant
Abc Family Dental & Orthodontics
07.2019 - 07.2021
Receptionist
William Edge Hair Salon
01.2018 - 06.2019
Car Hopper
Sonic
06.2014 - 07.2019
High School Diploma -
Kennedale High School
- Licensed Dental Assistant - 6 years
- Nitrous certification
- BLS and CPR certified
- Currently studying to get my DAANCE
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