Jacqulyn Thompson
Tyler,TX
Summary
Proven achiever with experience at Albertsons Market, adept in training employees and enhancing customer satisfaction. Excelled in fostering cohesive environments and reducing transaction errors through effective communication and hands-on guidance. Skilled in multitasking across software platforms and building customer relationships, demonstrating patience, empathy, and workplace safety. Achieved notable improvements in team productivity and service quality.
Overview
18
18
years of professional experience
Work History
Cashier Trainer
Albertsons Market
10.2011 - 01.2018
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Call Center Sales Representative
Telequest Voice Services
02.2000 - 12.2010
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
Education
Associate of Science - Psychology
Grand Canyon
Grand Canyon, AZ03.2006
Skills
- Patience and Empathy
- Restocking Shelves
- Workplace Safety
- Cleanliness Maintenance
Timeline
Cashier Trainer
Albertsons Market
10.2011 - 01.2018
Call Center Sales Representative
Telequest Voice Services
02.2000 - 12.2010
Associate of Science - Psychology
Grand Canyon