JACQULYNE BURNS
Sneads Ferry,NC
Summary
Proactive and a goal oriented individual with excellent time management and problem solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to applying these qualities to drive team success and contribute to company growth.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Modwash
Hampstead, North Carolina
12.2022 - 12.2025
- Assisted in managing daily operations and staff scheduling for high-volume car wash.
- Supervised employee productivity and safety protocols to maintain operational efficiency.
- Oversee all opening and closing tasks
- Assume responsibility in the absence of the General Manager
- Trained new team members on customer service protocols and operational procedures.
- Recruited and trained new employees to meet job requirements.
- Monitored and enforced company policies and legal standards.
- Managed on-site equipment and troubleshot technology issues to minimize downtime.
- Developed promotional strategies that enhanced customer engagement and boosted sales.
- Resolved customer inquiries and complaints to maintain satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Create and modify company schedules
Leasing Administrator
Hawthorne Suites By Wyndham
Wilmington, NC
07.2023 - 11.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as lotteries, dedications and project tours.
Receptionist
Doctors Office & Urgent Medical Care
Hampstead, NC
09.2022 - 12.2022
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Maintained accurate patient records using electronic health record systems.
- Communicated with patients regarding medical inquiries and office policies.
- Organized office supplies and ensured a well-maintained work environment.
- Handled incoming calls and directed them to appropriate medical personnel promptly.
- Handled incoming phone calls, provided information, and directed calls to appropriate personnel.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing them to appropriate staff promptly.
- Coordinated and scheduled appointments for patients to ensure efficient clinic operations. and maintained calendars for multiple executives.
- Coordinated office supplies, ensuring availability for daily operations.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
Server/Host/Expo.
Kornerstone Bistro
Wilmington, North Carolina
01.2018 - 09.2022
- Provided attentive, friendly service to guests, ensuring a positive dining experience from start to finish
- Provided exceptional service to high volume of daily customers.
- Accurately communicated customer orders to kitchen staff and ensured timely, correct food delivery
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Delivered food orders promptly and courteously.
- Managed food and beverage orders using POS system for efficient transactions.
- Coordinated with servers and kitchen staff for smooth service flow.
- Upsold menu specials and beverages to enhance customer experience and dining value.
- Resolved customer concerns promptly and professionally to maintain satisfaction amongst customers
- Resolved guest concerns promptly to maintain positive dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with team members to maintain clean, well-stocked workstations and a smoothly operating restaurant
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new servers on menu items, service standards, and customer interaction.
- Trained new employees on restaurant procedures and plating techniques.
- Verified identification to ensure compliance with age restrictions on alcohol sales. to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
Bachelor of Science - Bachelors of Nursing
University of Wilmington North Carolina
Wilmington, North Carolina 01.2025 - 01.2026
Associate of Science -
Cape Fear Community College
Wilmington, North Carolina, NC 08.2022 - 08.2024
High School -
Topsail High School
Skills
- Strong organizational skills
- Time-management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Reliable
- Dependable
- Customer service
- Staff training
- Employee scheduling
- Multitasking and organization
- Customer service and satisfaction
- Time management
- Team motivation techniques
- Google drive
- Staff training and development
- Scheduling and planning
- Recruitment and hiring
- Employee supervision
- Compliance
- Problem-solving
- Adaptability and flexibility
Awards
- Early High School Graduate, 05/21
- Received a College scholarship for Academic Performance, 05/24
- Promoted to Manager within Three Months of Hire due to strong leadership and performance, 03/23
- Employee of the Month, Three times. Due to exceptional work shown in the workplace.
Timeline
Bachelor of Science - Bachelors of Nursing
University of Wilmington North Carolina
01.2025 - 01.2026
Leasing Administrator
Hawthorne Suites By Wyndham
07.2023 - 11.2024
Assistant Manager
Modwash
12.2022 - 12.2025
Receptionist
Doctors Office & Urgent Medical Care
09.2022 - 12.2022
Associate of Science -
Cape Fear Community College
08.2022 - 08.2024
Server/Host/Expo.
Kornerstone Bistro
01.2018 - 09.2022
High School -
Topsail High School