JACQUOLYN ROTTNER
AMHERST,NY
Summary
Detailed Saff Assistant committed to never letting vital requests or documents go unprocessed. Diligent tracker of patient outcomes and caretaker feedback. Incorporates empathetic communications with professional best practices to satisfy plan members and business goals alike. Hardworking Prior Authorization Specialist with successful background working closely with insurance company representatives to gain preapproval for procedures and testing. Detail-oriented performer with over [Number] years of managing documentation. Considered team player with exemplary multitasking skills. Organized professional knowledgeable in regulatory standards and compliance requirements. Confident Prior Authorization Specialist with a background spent working in medical offices, communicating effectively orally and through writing and developing prior authorization workflows.
Overview
7
7
years of professional experience
Work History
STAFF ASSISTANT/Prior Authorization Specialist
UNIVERSITY PSYCHIATRIC PRACTICE
01.2017 - Current
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs.
- Provided clerical support, addressing routine, and special requirements.
- Upheld strict visitor security protocols for [Type] office, effectively protecting assets and personnel from unauthorized visitors.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Master of Science - Library And Information Science
UNIVERSITY AT BUFFALO
AMHERST NEW YORK05.2002
Skills
- Information Assistance
- Pharmacology
- Patient Referral
- Registration Paperwork
- Past Due Balance Management
- Authorizations
- Diagnostic Codes
- Greeting Visitors
- Records Maintenance
- Medical Terminology
- Retro-Authorizations
- Reminder Calls
- Registration Processes
- Effective Communication Skills
- Data Entry
- Billing Procedures
- Health Insurance Plan Knowledge
- Applicant Engagement
- Operational Requirements
Additional Information
It is my responsibility to handle all calls and questions regarding medications concerns and requests. I triage all concerns to the appropriate doctor. I also complete all prio authorizations as well. I deal daily with multi[ple pharmacy. Along with much more.
Timeline
STAFF ASSISTANT/Prior Authorization Specialist
UNIVERSITY PSYCHIATRIC PRACTICE
01.2017 - Current
Master of Science - Library And Information Science
UNIVERSITY AT BUFFALO